Job Description

Job Summary:
AgentOS PropTech Group is hiring a Head of Customer Operations to lead and scale its customer-facing teams across support, client accounting, and professional services. This senior leadership role reports to the CEO and is responsible for driving operational strategy, service delivery, and AI adoption as the company transitions into an AI-first organisation.



Key responsibilities include:



Leading a team of 5, including two team leads.

Overseeing service performance, compliance (FCA, banking partners), and customer experience.

Driving automation and digital transformation.

Coaching team members to become AI-enabled leaders.

The ideal candidate has 7+ years in senior operations roles within SaaS, PropTech, or FinTech, with strong leadership, strategic, and AI transformation experience.
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About AgentOS PropTech Group
AgentOS PropTech Group is a leader in property technology, banking technology and client accounting, offering a suite of innovative products--agentOS, agentPay, and Calmony--that streamline property management, rent automation, and client accounting. As we transition into an AI-first company, we are seeking visionary leaders to help us scale, innovate, and transform the way property professionals operate.



We operate at the intersection of PropTech, FinTech, and SaaS, delivering intelligent, automated solutions that empower our clients to focus on what matters most.



We are a values-driven organisation that puts people's interests at heart, fosters curiosity, and thrives on innovation, agility, and accountability--all within a supportive and collaborative culture.
Role Overview
As the Head of Customer Operations, you will be a strategic and hands-on leader responsible for defining and executing the operational strategy across our customer-facing teams. You will lead the delivery of professional services, oversee service delivery and compliance, drive automation and AI adoption, and ensure that our operations scale effectively with the business.



You'll lead two small but high-impact teams (total of 5 people), supported by a senior team lead and a team leader, and play a key role in shaping the future of customer experience at AgentOS.

In this role, you will not only drive innovation and operational excellence but also guide your team members through a transformative journey--transitioning them into AI Agent Bosses. This means empowering them to design, deploy, and manage AI-driven workflows that enhance productivity, decision-making, and customer satisfaction. You'll foster a culture of experimentation, continuous learning, and ownership, enabling each team member to become a strategic leader in leveraging AI to solve real-world problems.
Key Responsibilities
Strategic LeadershipDefine and execute the customer operations strategy aligned with company-wide OKRs. Champion the adoption of AI tools and automation to drive efficiency and scalability. Collaborate with the CEO and Senior Team to align operations with business goals.
Operational ExcellenceOversee service delivery across support, accounting, and deliver professional services. Ensure delivery against OKRs, SLAs, and revenue-related objectives. Drive continuous improvement initiatives through our workchart and operational innovation.
Team LeadershipLead, mentor a senior team lead, and develop the talent of a high-performing team of 5, including two team leads. Foster a culture of accountability, curiosity, and customer-first thinking. Support team growth through coaching, training, and performance development.
Governance & ComplianceEnsure compliance with FCA requirements and with those of our banking partners Griffin and Modulr. Maintain high standards of data integrity, security, and operational risk management.
Required Skills & Experience7+ years in senior operations roles within SaaS, PropTech, or FinTech environments. Proven success in scaling operations and leading transformation initiatives. Strong leadership presence with the ability to influence at all levels. Deep understanding of customer success, service delivery, and operational strategy. Experience with AI tools, automation, and digital transformation. Commercial acumen and strategic thinking. Excellent communication, and stakeholder management skills. Familiarity with tools such as Zendesk, HubSpot, and AI platforms.
What We OfferA strategic leadership role in a high-growth, AI-first company. Flexible working and a culture that values autonomy and innovation. Enhanced annual leave: 28 days + bank holidays, rising to 31 days after 3 years. Career progression opportunities within a growing tech ecosystem. Access to wider career pathways and leadership development within the Volaris and Constellation Software groups, offering long-term growth across a global network of software companies. Regular team events, learning sessions, and innovation workshops. Occasional travel for client visits, office collaboration, conferences, and training.
Worker Type:
Regular
Number of Openings Available:
1