Job Description

The Opportunity - Head of E-Commerce & Operations

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About the role:

We are searching for an experienced and driven Head of eCommerce and Trading to lead our online sales and trading strategy. You will be responsible for overseeing all aspects of our eCommerce business, from driving sales and revenue growth to managing and optimising the customer journey. The ideal candidate is a data-driven leader with a proven track record of success in eCommerce, possessing a deep understanding of digital marketing, online merchandising, and customer acquisition strategies.

What does this role involve day to day?

Strategic Leadership:

Develop and implement a comprehensive eCommerce strategy aligned with overall business objectives.

Identify and capitalise on emerging trends, technologies, and market opportunities within the eCommerce landscape.

Set ambitious yet achievable goals for sales, revenue, and profitability.

Trading and Operations:

Oversee all aspects of online trading, including product selection, pricing, promotions, and inventory management.

Analyse sales data, customer behaviour, and market trends to optimise product offerings and maximise revenue.

Manage relationships with key stakeholders, including suppliers, vendors, and logistics partners.

Digital Marketing and Customer Acquisition:

Develop and execute effective digital marketing campaigns across multiple channels (e.g., SEO, SEM, social media, email marketing) with the digital marketing team.

Manage and optimise website traffic, conversion rates, and customer acquisition costs.

Stay abreast of the latest digital marketing trends and technologies.

Customer Experience:

Create a seamless and engaging online customer experience that fosters loyalty and drives repeat purchases.

Oversee customer service operations, ensuring timely resolution of inquiries and issues.

Analyse customer feedback and data to identify areas for improvement in the online customer journey.

Team Management:

Lead, mentor, and develop a high-performing eCommerce team.

Foster a culture of collaboration, innovation, and data-driven decision-making.

This will be suited to you if

You have a Bachelor's degree in Business, Marketing, or a related field.

You have a proven track record of success in a leadership role within eCommerce, with a minimum of 8 years of experience.

You have a deep understanding of eCommerce best practices, digital marketing strategies, and online merchandising principles.

You have strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.

You have excellent communication, interpersonal, and presentation skills.

You have experience managing and developing high-performing teams.

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you'll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial teams interview followed by an in-person interview. We'll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com

What's in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don't just get a competitive salary, 33 days' holiday and access to our company pension--you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there's the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There's our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We're committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.