Job Description

Overview

We are seeking a skilled E-commerce Operations Specialist to join our dynamic team, to monitor and refine operations across 4 websites (UK, DE, FR and US).

Based in central Edinburgh, this full-time office role offers a collaborative Mon-Fri environment (9am-5:30pm)

Key Responsibilities:

Set up and manage email campaigns, including use of automation workflows. Configure and optimise e-commerce platform settings on Shopify, including monitoring and updating the app settings and other settings. Manage shipping configurations and delivery options, including Shopify Flow automations to process orders correctly. Process customer orders accurately and efficiently - including SKU and product syncing with the delivery platform apps. Provide occasional customer service support as needed.

Essential Requirements:

Proficient knowledge of Shopify platform and its features. Experience with email marketing automation tools. Strong understanding of e-commerce operations and workflow tools. Familiarity with shipping integrations and order management systems, that are typical to ecommerce websites. Excellent organisational skills with keen attention to detail. Strong communication skills and customer-focused approach.

Benefits Overview

28 Days paid holidays per year (includes national holidays). Pension scheme (NEST). Referral programme. Free (personal) unlimited access to our food supplements - for focus & concentration, improving energy, mood and immune support. Free tea, coffee & healthy snacks (such as fresh seasonal fruits, probiotic yogurt for gut support and fresh cashews for a protein boost). Friendly Friday monthly lunch get togethers with the core team with weekly team building group fun. Fantastic work environment in Central Edinburgh conducive to personal and team growth.

Work Overview

We give you the tools, environment and opportunity to enjoy working with a great team.

Tools

- we use an advanced (and easy to use) team and project management software that resolves the majority of the communication issues when working between team and team leaders so working is stress-free and enjoyable (as it should be considering we spend so much of our lives at work!).

Environment

- The central Edinburgh office is located in the West End near Haymarket Station giving a comfortable, airy office space, with a quiet atmosphere conducive to focused results.

Opportunity

- we are a steadily growing company, moving from being an established startup (5+ years) to a stable mid sized company, with plenty of room for you to grow and stake out an area of responsibility and be rewarded for that.

We are an equal opportunities employer welcoming all applicants. Please note: office access is currently via stairs only.

What We'd Like From You

Someone who values accuracy and takes pride in quality work. We want team members who bring their best effort consistently, work smart towards their goals, and share our positive, growth-minded approach.

We do believe in positive thinking and hope you will too!

About the Company

Better Nutritional Science was founded in 2016 and it formulates, manufactures and retails food supplements online via its own websites. It owns the brand name Brainzyme .

It has formulation and manufacturing operations in the UK. It has distribution operations in the UK, USA, Germany, France and China.

Its mission is to work ethically to help as many people as possible. The company has helped hundreds of thousands of customers with its supplements that improve focus, energy, memory, mood and immune function. The customer service team loves receiving emails from customers who say the supplements have changed their lives for the better.

The team currently numbers 16 and is a mix of diverse, hardworking and friendly people. The company was successfully awarded Scottish Enterprise's Wider Innovation grant in 2018, and has been featured in some of the world's leading press, such as Forbes, The Times, Health & Fitness and Nutraceutical Business Review. It is growing steadily and on track to continue growth into 2025 and beyond.

To apply, please include:

Please apply with your CV and a brief cover letter highlighting your relevant experience in E-commerce Operations.

Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount
Schedule:

Monday to Friday
Experience:

E-commerce Operations: 2 years (preferred)
Work authorisation:

United Kingdom (preferred)
Location:

Edinburgh EH3 7AL (preferred)
Work Location: In person