Job Description

Welsh Ambulance Services University NHS Trust (WAST) is seeking to appoint a Head of Education & Clinical Practice (Remote Clinical Care) to lead and advance exemplary educational standards in remote care. Reporting to the Deputy Director of Remote Clinical Care, this pivotal role is responsible for ensuring the highest standards of patient care through educational leadership, shaping and influencing the strategic vision for remote healthcare delivery across Wales.
Applicants should demonstrate substantial experience in higher education or senior leadership of educational initiatives within healthcare environments. Evidence of a proven ability to design, deliver and implement strategic educational programmes is required, alongside a commitment to service transformation. The role requires strong leadership and management skills, including financial oversight and resource allocation. The ability to work closely with and influence senior leaders, external stakeholders, and partner organisations is vital. The appointed individual will play a key role in advancing workforce capability and enhancing patient outcomes in remote and digital healthcare contexts.
Applicants should be able to demonstrate experience in leading digital innovation within educational settings and experience in advancing simulation-based learning, telehealth initiatives and evidence-based educational approaches is highly desirable.
Main duties of the job
Provide strategic educational leadership for all aspects of the Trust's remote/non-face-to-face services, collaborating with health and care system partners, Higher Education Institutions, HEIW, professional bodies, and UK ambulance networks to enhance educational provision for patients entering the system.
Lead and influence the educational direction for remote clinical assessment and decision-making, interpreting best practice, national policy, and legislation, and implementing effective educational solutions.
Oversee the professional development of clinical and non-registered roles, ensuring continuous growth through advanced clinical practice, educational leadership, career frameworks, research, and innovation.
Have responsibility for the financial leadership and management of the Education and Development team for remote care, including budget oversight and resource allocation.
Build and maintain strong strategic partnerships with Higher Education Institutions, HEIW, professional bodies, and UK ambulance networks to drive collaborative innovation, curriculum development, and best practice sharing in remote clinical care education.
Champion research-driven improvements and foster a culture of digital competence, ensuring that remote and digital healthcare education remains at the forefront of best practice.
Play a key role in advancing workforce capability and enhancing patient outcomes in remote and digital healthcare contexts.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Details
Date posted
13 November 2025
Pay scheme
Agenda for change
Band
Band 8c
Salary
78,120 to 90,013 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
020-AHP074-1125
Job locations
Vantage Point House, Cwmbran; Thanet House, Swansea; or Ty Elwy, St Asaph
Cwmbran; Swansea; or St Asaph
NP44 7HF
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and knowledge
Essential

• Educated to master's level
• Professional Registration (NMC/HCPC).
• Expert knowledge in remote clinical assessment and decision making.
• Knowledge of clinical software within a contact centre environment.
• Relevant teaching qualification.
• Qualification, or knowledge to a comparative level, of healthcare leadership and healthcare systems

Desirable

• Knowledge of higher education module and course development
• Knowledge of research governance, roles and responsibilities of chief investigator
• Knowledge of competitive research bid development and submission.
• Clinical supervision qualification

Experience
Essential

• Significant post registration experience in clinical care (with some experience in remote clinical care or telehealth settings).
• Significant experience in an education leadership role.
• Strategic leadership and management experience.
• Experience in delivery of education programmes and projects of significance.

Desirable

• Experience of influencing change through evidence-based practice.
• Expert knowledge and experience in the management of department budgets and finances
• Experience and knowledge of research processes and being involved in research practice.

Skills and Attributes
Essential

• Ability to problem solve using own judgement and initiative.
• Highly developed communication skills, both verbal and written.
• Ability to assess risks, anticipate difficulties and successfully address them
• Proficient in MS Office based programmes
• Proficient advanced use of keyboard.
• Committed to promoting diversity and awareness of equal opportunities.
• Ability to handle detail within strategic plans to support their delivery.
• Innovative approach to identifying and implementing solutions to further enhance the delivery of services.
• Able to work effectively within a team and to effectively lead a multi-disciplinary team.
• Possesses a strong positive leadership style.
• Demonstrate commitment to the values and principles of NHS Wales and ability to demonstrate Trust values.
• Understanding of research, quality improvement, innovation and transformational change approaches.

Desirable

• Ability to translate Health Board and national directives into effective and achievable plans and capable of monitoring their progress and outcomes, with the ability to steer and lead teams to deliver and implement said directives and strategies.
• Able to engage effectively with staff and stakeholders in complex and sensitive environments.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other
Essential

• Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Children's Barred List check.
• Ability to drive for attendance across Trust sites, and wider locations as per the needs of the organisation.

Person Specification
Qualifications and knowledge
Essential

• Educated to master's level
• Professional Registration (NMC/HCPC).
• Expert knowledge in remote clinical assessment and decision making.
• Knowledge of clinical software within a contact centre environment.
• Relevant teaching qualification.
• Qualification, or knowledge to a comparative level, of healthcare leadership and healthcare systems

Desirable

• Knowledge of higher education module and course development
• Knowledge of research governance, roles and responsibilities of chief investigator
• Knowledge of competitive research bid development and submission.
• Clinical supervision qualification

Experience
Essential

• Significant post registration experience in clinical care (with some experience in remote clinical care or telehealth settings).
• Significant experience in an education leadership role.
• Strategic leadership and management experience.
• Experience in delivery of education programmes and projects of significance.

Desirable

• Experience of influencing change through evidence-based practice.
• Expert knowledge and experience in the management of department budgets and finances
• Experience and knowledge of research processes and being involved in research practice.

Skills and Attributes
Essential

• Ability to problem solve using own judgement and initiative.
• Highly developed communication skills, both verbal and written.
• Ability to assess risks, anticipate difficulties and successfully address them
• Proficient in MS Office based programmes
• Proficient advanced use of keyboard.
• Committed to promoting diversity and awareness of equal opportunities.
• Ability to handle detail within strategic plans to support their delivery.
• Innovative approach to identifying and implementing solutions to further enhance the delivery of services.
• Able to work effectively within a team and to effectively lead a multi-disciplinary team.
• Possesses a strong positive leadership style.
• Demonstrate commitment to the values and principles of NHS Wales and ability to demonstrate Trust values.
• Understanding of research, quality improvement, innovation and transformational change approaches.

Desirable

• Ability to translate Health Board and national directives into effective and achievable plans and capable of monitoring their progress and outcomes, with the ability to steer and lead teams to deliver and implement said directives and strategies.
• Able to engage effectively with staff and stakeholders in complex and sensitive environments.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other
Essential

• Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Children's Barred List check.
• Ability to drive for attendance across Trust sites, and wider locations as per the needs of the organisation.

Skills Required