Job Description

Manchester (Hybrid, up to 2 days WFH)


Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.


Our products are industry-leading and award-winning in a market traditionally underserved by technology, and ripe for disruption. There's a huge opportunity for us to improve the lives of Estate and Lettings Agents, and change how people move home in the UK. We've got big goals, and we're looking for someone who can help us achieve them.


To support our enterprise clients, we have a team of Enterprise Account Managers who have a clear focus on client success. The team is already in a strong position, but a more strategic approach to growth and retention will elevate them to even greater heights. The new Head of Enterprise Clients will be critical in refining and driving these priorities to the next level.



If you join us, you will lead the Enterprise team, driving innovation, growth, and operational excellence. This role is pivotal in shaping the future of our corporate strategy and ensuring we continue to deliver outstanding results for our clients.

A bit about you...

You have experience managing enterprise clients in B2B SaaS companies


You've managed small teams for at least a couple of years


You're a strong relationship builder and are comfortable working with high-profile accounts


You have a growth mindset and keep up to date with the latest CS trends


You leverage tech and data wherever possible to continuously improve results within your team

Here's what you can expect to be working on as a Head of Enterprise Clients at Street Group

Build and maintain strong, trust-based relationships with key customers, stakeholders, and decision-makers to drive engagement and long-term success.


Recruit, lead, and mentor the Enterprise team, setting clear goals, providing coaching, and fostering a high-performance, supportive culture.


Collaborate with marketing, product, and sales teams to ensure alignment and optimise CS efforts.


Analyse data and metrics to make informed decisions and adjust the customer success strategy.


Ensure the CS team is equipped with the tools, training, and resources to drive key metrics in the right direction.


Represent the company at industry events, conferences, and networking opportunities.

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We're an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.


Our products, Street.co.uk, Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent's job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.


Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He'd seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%.



Street.co.uk launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles. With its beautiful design and user-friendly interface, Street.co.uk is dedicated to the singular goal of delivering an incredible customer experience.







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Why join Street Group?

Competitive package including commission

Hybrid-working - you can work from home up to 2 days per week

? Guilt-Free R&R - 1000 towards a holiday after your first year with the team (we'll even cover the tax!)

Joining a culture that supports your development and encourages growth

500 yearly L&D budget for your career development

Your birthday on us - we pay, you stay away

'Give something back' - 2 paid days volunteering on us

Enhanced maternity, paternity & adoption pay


Mental health & well-being support via Health Assured

Regular well-being initiatives

Flexible working hours

Public transport season ticket loans

Paid menopause leave

Holiday buying scheme

Joining a new team in an exciting business with huge ambition

Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day

? A chance to work on cutting-edge technology

Comfortable, relaxed office space - office dogs welcome!

Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

Company and team off-sites, events and happy hours

Cycle to work scheme

Electric car salary sacrifice scheme


Feel good about sustainability - we're a climate-positive company!

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Salary

As this is the first time we've hired a Head of Enterprise Clients, we're open to hearing your salary expectations, and we'll make a decision dependent on experience. We'll review applications on a rolling basis until the position is filled.



We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process:

4 stages (incl. a presentation) = Introductory call with our Head of People > Presentation & CS-focused interview with our VP of CS and VP of Sales > In-person, values-based interview with one of our Co-Founders.


We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!