Job Description

Serco: Great Western Hospital, SN3 6BB

Permanent, Full Time

Up to 80k + Car + Corporate Benefits Package

This is a senior leadership role with full accountability for the delivery of Hard FM planned and reactive maintenance services within a complex PFI acute hospital environment.



The role holds end-to-end responsibility for financial, operational and people performance, ensuring services are delivered safely, compliantly and in line with contractual, regulatory and Serco internal standards.



You'll lead the strategic development and continuous improvement of the electrical, mechanical and fabric teams, balancing safety, quality and value for money while supporting the long-term contract strategy.



A key focus of the role is leading the PFI contract handback - Centre of Best Practice site condition audit process, ensuring findings are managed effectively through the CAFM system and delivered in line with contractual obligations.



In the absence of the Contract Director, the role deputises for all Estates-related matters across the contract.

Key Responsibilities

Lead and take full accountability for the delivery of Hard FM planned and reactive maintenance services within a complex PFI acute hospital environment, ensuring safe, compliant and high-quality service delivery at all times. Build and maintain strong, effective relationships with the Trust, SPV (THC), Serco colleagues and wider stakeholders, acting as a senior, credible point of contact and ensuring professional, timely and high-quality responses to formal communications. Provide strategic leadership and direction to the electrical, mechanical and fabric teams, driving continuous improvement, service transformation and a strong "One Team" culture across Hard and Soft FM services. Ensure robust governance and compliance with Health & Safety legislation, HTMs, HBNs, statutory requirements and the Serco Management System, acting as a Subject Matter Expert and fulfilling the role of Authorised Person for relevant high-risk systems. Analyse operational and financial performance to inform decision-making, manage complex operational risks and maintain service continuity within a live hospital environment. Hold full financial accountability for Hard FM services, including budget preparation, control and delivery in excess of 15m revenue per annum, identifying efficiencies, managing risk and supporting contract growth, rebids and service variations. Lead the PFI contract handback and Centre of Best Practice site condition audit process, ensuring findings are managed through the CAFM system and delivered in line with contractual obligations. Develop, mentor and succession-plan team members, ensuring high levels of engagement, competence and performance, and managing people matters in line with Serco policies and procedures. Act as a key member of the Contract Leadership Team, contributing to contract strategy, innovation and best-practice sharing, and deputising for the Contract Director on Estates-related matters when required. Participate in the on-call rota as senior escalation point, including out-of-hours and weekend responsibilities.

What you'll need

Qualifications



Degree or equivalent professional qualification, or substantial demonstrable experience. IOSH Managing Safely (or higher) Health & Safety qualification.

Skills & Knowledge



Professional membership of a recognised institution (e.g. IHEEM, IET, RICS, CIBSE) and registration (or working towards) with the Engineering Council or equivalent. Strong knowledge of complex building services engineering systems. Working knowledge of HTMs, HBNs and healthcare Codes of Practice. Experience using AutoCAD. Strong leadership, communication and stakeholder management capability. Commercial awareness with a continuous improvement mindset.

Experience



Senior leadership experience in complex Hard FM environments, ideally within acute healthcare and PFI contracts. Management of large, diverse teams (30+ staff). Financial management of budgets exceeding 15m. Leading change in demanding, highly regulated environments.

Additional Information

Performance measured against financial, operational and people KPIs. Role requires 90% on-site presence within a live hospital environment. Participation in an on-call rota as senior escalation point. Ability to be appointed as an Authorised Person for high-risk systems.

Why Join Serco?

At Serco, you'll play a critical role in delivering safe, reliable and high-quality healthcare infrastructure that supports patient care every day. You'll be trusted to lead, empowered to improve and supported by a values-driven organisation committed to long-term partnership and excellence.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.