Job Description

Join Our Team of Legends!

At

FIKA Catering

, we're not just in the hospitality business; we're revolutionising it. Our goal is to create exceptional, memorable experiences while making a lasting positive impact on people and the planet. We're looking for a passionate and talented

Head of Events

to join our vibrant team and help us deliver bespoke events that push boundaries and exceed expectations.

Job Title:

Head of Events

Location:

Blackfriars

Reports To:

Operations Director

Salary:

Up to 50,000 DOE + company benefits

Contract:

Permanent

Working Hours:

40 hours per week with flexible working hours. Evenings and potential weekends will be expected, working 5 days out of 7.

Why FIKA Catering?

25 days annual leave plus bank holidays. Bespoke training and development opportunities. A culture of inclusivity, diversity, and continuous growth. Support for your career aspirations within a purpose-driven, innovative organisation. Be part of a team that lives and breathes the values of our 'Legend Policy,' championing positivity, empathy, and making a real difference.

About the Role

An exciting opportunity for an experienced Head of Events to lead the launch and oversee the ongoing operations of a brand-new event and hospitality space in Central London, opening in Autumn 2025. You'll play a pivotal role in shaping the identity and reputation of this new flagship space, from pre-opening planning through to delivering exceptional client experiences across a diverse range of events, including conferences, seated dinners, standing receptions, networking events, and more.

This is your chance to build something from the ground up, driving both operational excellence and commercial success. We're looking for someone with a passion for hospitality, strong operational expertise, and the confidence to lead client relationships at the highest level.

You'll have a meticulous eye for detail, remain calm under pressure, and consistently anticipate and exceed client expectations.

As the figurehead, you'll champion world-class service, foster a strong internal culture, and bring commercial insight to every decision.

If you're excited by the idea of shaping a new destination, collaborating with a passionate team, and creating unforgettable experiences, we'd love to hear from you.

Key Responsibilities

Venue Launch & Pre-Opening

Lead operational planning to ensure the venue is fully prepared for a successful launch Develop and implement operational systems, standards of practice, and service levels to the highest quality Recruit, train, and onboard the venue team, creating a strong service-led culture from day one Collaborate closely with Sales & Marketing to develop tailored event packages and pricing strategies, as well as supporting pre-opening campaigns and business development strategies.

Client Experience & Relationship Management

Build and nurture long-term relationships with clients and key accounts Understand client goals and deliver tailored, high-impact event experiences Act as a visible, approachable presence throughout events, anticipating needs and exceeding expectations Create memorable moments that surprise and delight guests Monitor feedback and continuously improve service delivery and guest experience

Event Operations & Delivery

Manage the full lifecycle of events, from sales handover to flawless execution Lead on-site day to day hospitality operations, ensuring seamless setup, delivery, and breakdown Serve as the main point of contact for clients, suppliers, and internal teams o Coordinate staffing, technical requirements, and supplier logistics Maintain exceptional customer service standards, acting as an ambassador for the venue at all times Ensure full compliance with allergen regulations, health, and food safety standards

Creativity & Innovation

Elevate events with creative, thoughtful touches that set the venue apart Work collaboratively to identify opportunities to enhance offerings and improve efficiencies Stay informed on industry trends and innovations to keep the venue competitive and forward-thinking

Leadership & Teamwork

Lead and inspire the team, setting the highest standards for service and teamwork Foster cross-functional collaboration and build positive relationships with clients, suppliers, the wider logistics team, and the Head of Food Support staff development through regular coaching, performance monitoring, and training

Commercial & Strategic

Oversee budgeting, forecasting, and revenue reporting to meet and exceed financial targets Optimise operational and food costs while maintaining high quality and minimising waste Collaborate with the Sales & Marketing team to identify new opportunities, packages, partnerships, and identify upselling opportunities to drive commercial growth

Required Skills and Qualifications

Experience:

A strong track record of managing end-to-end event operations, ideally with experience launching a new venue or contributing to pre-opening projects.

Organisation:

Outstanding organisational abilities with a structured, methodical approach.

Creativity:

A flair for delivering innovative, bespoke touches that elevate the guest experience.

Attention to Detail:

Meticulous in execution, ensuring every element of an event is considered and delivered flawlessly.

Client Focus:

A proactive mindset, always anticipating client needs and committed to delivering exceptional service.

Leadership:

Natural leadership skills with the ability to motivate, support, and develop a high-performing team.

Financial Acumen:

Proficient in managing budgets, forecasting, and financial reporting.

Communication:

Strong verbal and written communication skills with the confidence to build trust and rapport with clients, colleagues, and stakeholders.

Problem-Solving:

Resourceful and solution-oriented, with the ability to remain calm under pressure and continuously improve processes.

Flexibility:

Willingness to work flexible hours, including evenings and weekends, to support event delivery.

Join us on our mission to create exceptional, socially conscious experiences while fostering a community of growth, innovation, and positivity.

Become a Legend at FIKA Catering and leave your mark on the industry!

Job Type: Full-time

Pay: Up to 50,000.00 per year

Work Location: In person