Job Description

Join a digital first bank that's powered by people.
At HSBC, we are investing heavily across our Technology and Digital domains. Our global technology teams work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely.
The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm's ambition to 'be the most trusted bank globally, putting customers at the heart of everything we do'.
The Group Chief Information Security Officer (CISO) is responsible for HSBC's Cybersecurity, fielding solutions that help defend HSBC against a wide range of threats to the business as well as its customers, clients, partners, and staff. The team works in concert with partner teams across HSBC, to implement novel defensive capabilities that are effective and adaptable against a constantly evolving threat landscape. The Cyber COO function partners with the Capability Leads across Cybersecurity, managing a cost base of $500m with c 2,400 FTE.
This role is responsible for all financial activity for Cybersecurity, including stakeholder management, cost management, billing & recovery, strategy & planning and process transformation
Job Requirements:

• Technology Cost Management:

• Financial Resource Plan (FRP) and target setting: Engage with central team to support consistent approach and common timeline, provide detail and rationale for items to be included in central overheads, agree Cybersecurity overheads, risks and opportunities and ensure financial plans in forecast and budget are aligned to target.
• Target management: Submit change requests for target management adhering to change control process, maintain targets within Cybersecurity at a granular level.
• Monthly cost and charges reporting and forecasting: Run internal forums to drive actions to close gap against target, perform scenario analysis to understand path to green, perform cost analysis, investigate in monthly variance and identify impact on full year forecast. Ensure financial plan forecast is updated and budget is aligned to target at programme and Cybersecurity level.
• Participating in Business led cost management governance and regional equivalents, supporting analytics and insight for Tech performance vs Target/Forecast.
• Reporting / financial insights: Support reporting across all dimensions of financial management - directs, charges, portfolio, programmes, platforms and applications, vendors, Clarity consumption, Pioneer to GPDM reconciliations.
• Embed and maintain operational processes aligned to common best practice.
• Work closely with CIOs and business COOs/ CFOs to drive cost management decisions to optimise cost base.
• Manage Financial Ledgers processes, including calculation of accruals and prepayments and submission of journals.
• Manage vendor costs consolidating different systems.
• Complete monthly balance sheet attestation of fixed assets, accruals, prepayments together with other attestations as required.
• Run the process to facilitate the submission of Software Capitalisation Templates and Tangible Asset Capitalisation Templates across Cybersecurity.
• Review intangible assets and identify any potential impairments required, engaging directly with regional stakeholders.
• Manage Cybersecurity inputs required for vendor billing e.g., timesheets, invoice receipting and dispute resolution with vendors.
• Billing & Cost Recovery:

• Review FTE (recharge) rate analysis and sign off charge rates. Analyse the impact of any changes to initial assumptions and continuous review of GBGF Direct Cost Rates to ensure any update to the charge rates is captured in quarterly review.
• Review and validate monthly billing for Cybersecurity and prepare the commentary.
• Provide supporting documents when required regarding third party spend and allocation logic for audit purposes.
• Validate charge allocations (CAMS) i.e. to ensure non chargeable entities are excluded from allocations in line with group policy.
• Transaction Finance:

• Review Cybersecurity Tech governed portfolio financial reporting e.g., review targets, supply commentary and analysis for portfolio level reporting.
• Supply detailed benefit calculations for benefits validations as required.
• Manage the Cybersecurity severance provisions when required.
• Strategy & Planning:

• Define multi-year FRP profile (FTE and cost) for Cybersecurity, partnering with GCIO CFO and HR e.g., planned cost increase (e.g. cloud, third party, depreciation and amortisation) and modelled efficiencies to deliver a FRP in line with Tech's affordability.
• Provide ongoing financial planning and analysis to support Cybersecurity leadership.
• Define Cybersecurity owned elements of central programmes and establish Cybersecurity process to consolidate in-flight activities.
• Provide input on business case development.
• Provide benefit target submissions based on top-down target and manage benefit target distribution within Cybersecurity. Also, identify additional cost levers to support achieving benefit targets.
• Manage Cybersecurity Run the Bank target setting across the Capabilities, partnering with Cybersecurity Leadership team to secure commitment.
• Management & Continual improvement

• Organise and lead the Financial Management team effectively, driving high performance including regular training, mentoring and performance reviews.
• Active and engaged member of the Cybersecurity Ops Director leadership team and GCIO COO Finance pillar working group.
• Engagement and relationship building with Operations Managers within the Cybersecurity, ensuring their needs are met, while retaining consistency in ways of working across the wider function.
• Participate in Cost governance forums and regional equivalents alongside business stakeholders.
• Proactively contribute to GCIO level enhancements and drive GCIO COO initiatives in the respective GB/GF .
• Champion a continuous improvement environment to target best in class delivery and enabling processes. Leverage technology and good organisational design to drive the highest levels of operating efficiency.

Qualification and Skills:

• Proven track record of executive leadership in technology management roles within the financial services industry, preferably within multinational banks
• Experience of managing within a complex matrix environment
• Ability to translate technology strategy and align and manage accountabilities accordingly
• Develops and maintains long term relationships with highly critical stakeholders internally and externally
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes.
• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management
• Demonstratable experience in building high function dynamic global teams, establishing a culture of excellence, governance and robust controls.
• Delivering best in class customer service
• Key influencer of people - can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution.
• Qualified Accountant ACCA, CIMA, ACA or equivalent.
• Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management, with a track record of driving results in complex, matrixed organisations
• Demonstrates sound knowledge of cost management and accounting principles, as well as accounting and financial principles related to purchase orders, contracts, and operational expenses for hardware and software.
• Ability to manage and mitigate operational risk effectively
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes, with a demonstrated ability to influence others through effective verbal and written communication
• Deep financial and commercial awareness
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction

This role is based in London.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email:
Telephone: +44 207 832 8500

Skills Required