Job Description

Head of FM - Healthcare

Salary:

65,000 + excellent benefits

Location:

Addenbrookes Hospital

Contract Type:

Full-time, Permanent


Be the driving force behind safer, smarter, more sustainable healthcare services.
Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We're looking for a

Head of Non-Food Operations

to lead and optimise essential service delivery across

Portering, Domestic Services, and Logistics

.


This is a senior leadership role with real influence -- responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You'll shape strategy, drive innovation, and inspire a high-performing team in one of the UK's most complex and rewarding operational environments.


What You'll Do

Lead and innovate

- Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.

Champion quality and compliance

- Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.

Inspire and empower teams

- Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.

Drive performance and efficiency

- Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.

Collaborate at every level

- Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.

Lead transformation

- Support mobilisation, process redesign, and digital innovation projects across the estate.

Deliver commercial results

- Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.

What We're Looking For
You're a proven operational leader with a track record of success in

large-scale facilities or healthcare environments

. You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.

Essential experience and skills:

5+ years' experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities). Strong knowledge of NHS or healthcare standards Excellent people leadership and coaching skills. Commercially astute, with the ability to deliver high-quality services within budget. Confident in change management, transformation projects, and stakeholder engagement. * Passionate about service excellence, sustainability, and patient experience.