Job Description

Company Description

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.


Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.


With offices in the UK, Gibraltar, Malta, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.


Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Gibraltar Office

Digital delivery is what our Gibraltar office is all about. It's where the Commercial, Digital Operations, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK & Mauritius. The beautiful offices are set right on top of the Marina in Ocean Village and is a stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market.

As the Head of Grosvenor Casino, you will own the strategic plan and direction for Grosvenor Interactive. This is an exciting opportunity to set clear positioning and proposition in the market to deliver growth. This will include setting and owning all retained player commercial strategies, propositions and tactical outputs to drive growth whilst working closely with the Grosvenor commercial leads and other key stakeholders which include the Acquisition, CRM and Personalisation and the Strategic Marketing.

Owning the overarching financial performance for Grosvenor with responsibility for revenue and gross profit performance. Budget responsibility for KPIs creating clear strategies across product verticals and value tiers. Reporting to C level on overriding performance and drivers of under and overperformance vs forecast with support from BI functions. Campaign and Promotional planning - leading the team in ideating, delivering and reviewing campaigns and performance looking to optimise and continuously improve what we offer customers. Influencing our central marketing function across product, CRM, brand and multi-channel, BI and data - including those who do not hold a direct reporting line. Defining and owning the product development for Grosvenor- with a focus on Slots and Live Casino features and functionality, improving the customer experience within mobile apps roadmaps, improving UX/UI and focusing on building MVP features and functionality to improve ROI and customer Experience. Planning, execution and constant tracking of commercial activities and promotions ensuring performance reporting, trading meetings and period reviews are completed. Work to define the key brand values, strategies and propositions for Grosvenor and long term growth prospects. Managing the Commercial team and relationships across multiple locations (organising internal team structures and coordinating with team managers and HR to ensure optimal teams and cohesion) A focus on developing teams through the assignment of ownership to team members and developing lessons learnt and what next to drive further improvements Maintaining awareness of the competitive landscape as well as opportunities for expansion, new opportunities or products Stay updated with latest regulations and assist with the company's responsibilities under safer gambling Support other departments & functions across Rank Interactive in their strategic goals and when called for, initiate, join and drive projects with laser focus on short term goals as well as key initiatives across the group

Key KPI's required to deliver:

Customer - Active / ARPU / Player days / Conversion / Retention rates Financials - Revenue, cost of sale margin (%) and gross profit CRM - onboarding, retention and reactivation rates Team - Engagement survey scores, Retention rates, # of team development plans

Qualifications

Previous gaming sector experience: Marketing, Analyst, Operations and/or supplier management is advantageous Demonstratable Casino knowledge is a must - if you have Live Casino experience this is also advantageous! Strong commercial experience is required for this role Prior P&L or finance performance of a product/brand is required Experience in Product Ownership and Development, Agile, Programme Management and related methodologies is an advantage Strong knowledge and understanding of CRM, LTV, customer lifecycles, data analysis, user journeys and a finely polished E-commerce product strategy that drives business growth Preferably you will have experience in a large multi-brand company Approach to problem-solving in a creative and pragmatic way Great people management skills with the ability to influence others and form strong relationships Able to accept support or insight from others while still being hands-on Leadership skills and a track record of achieving results through managing teams - both formally and informally Self-driven, curious and eager to make an impact by making things happen

Additional Information

#LI-MS1 #LI-Onsite



You're probably wondering outside of a fun, exciting and varied role - what else do you get? You'll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.



We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.



Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.



The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.



We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.