Job Description

At

Seckford Hall Hotel & Spa

, exceptional hospitality is at the heart of everything we do. We are seeking a

Head of Guest Experience

to lead our Front Office team and champion outstanding service across every guest touchpoint.

This role is ideal for a warm, confident leader who genuinely loves people, takes pride in detail, and understands that memorable experiences are created through care, consistency and thoughtful leadership. You'll be a visible presence in the hotel, setting the tone for how guests are welcomed, supported and remembered long after their stay.

The Role

As

Head of Guest Experience

, you will be responsible for ensuring every guest journey feels effortless, personal and special. From first enquiry to fond farewell, you'll guide the Front Office team in delivering calm, professional and heartfelt service, while working closely with other departments to ensure a seamless experience throughout the hotel.

This is a hands-on role where leadership, empathy and attention to detail matter most.

Key Responsibilities

Guest Experience Leadership

Lead, inspire and develop the Guest Experience Hosts to deliver warm, attentive and consistent service. Be a visible presence within the hotel, engaging with guests and leading by example. Create a welcoming, calm and professional front-of-house environment. Anticipate guest needs and deliver thoughtful brand aligned personalised touches throughout the stay. Handle guest feedback with care and professionalism, ensuring every concern is resolved positively.

Front Office Operations

Oversee daily front office operations, including arrivals, departures and reservations. Ensure guest communications are clear, timely and personable. Maintain high standards of presentation, organisation and accuracy at all times. Support the smooth running of the department through effective scheduling, training and teamwork.

Collaboration & Consistency

Work closely with Housekeeping, Food & Beverage and Spa teams to ensure a seamless end-to-end guest journey. Support consistent service standards across the hotel, aligned with Seckford Hall's values and style of hospitality. Share guest feedback and observations to help continually improve the guest experience.

About You

You'll be a natural host and a supportive leader, known for creating positive environments for both guests and colleagues.

You will bring:

Experience in a hospitality leadership or senior front-of-house role. A genuine passion for guest experience and people development. Strong communication skills and a calm, reassuring presence. Excellent organisation and attention to detail. Guestline & ResDiary experience preferred. The ability to remain composed, professional and solution-focused at all times.

Why Join Seckford Hall?

You'll be joining a close-knit, passionate team within a beautiful historic setting, where people are proud of what they do and how they do it.

Spa

25% off spa treatments and retail Complimentary spa access when booking a treatment

Food, Beverage & Stays

50% off food and drink for up to four guests Excellent discounted overnight stays

Events

Complimentary room hire for family events (subject to availability)

Wellbeing & Rewards

Support from Hospitality Action Simply Health plan (for supervisors and above) Ongoing training and development Quarterly team events and celebrations Recognition schemes including Solo Artist of the Month, Rock Star of the Quarter and Platinum Artist of the Year*

Local Discounts

Honey & Harvey Jimmy's Farm Snap Fitness gym membership
Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Employee discount Free parking Health & wellbeing programme On-site parking
Work Location: In person