Job Description

Job Reference
014552
Function
Housing and Neighbourhoods
Salary
54,488 to 57,536 pro rata for hours worked
Status
Full Time
Job Type
Permanent
Hours Of Work
37

JD Head of Housing Performance and Insight - FINAL

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More details

JOB TITLE Head of Housing Performance & Insight


POST NUMBER 014552


WEEKLY WORKING HOURS 37


SALARY RANGE 54,488 to 57,536 pa - pro rata for hours worked


TYPE OF CONTRACT Permanent


LOCATION Hybrid, Stevenage




ABOUT THE ROLE




Stevenage Borough Council is embarking on an ambitious journey to modernise and enhance our housing service. We are committed to delivering exceptional services that ensure our communities thrive in safe, inclusive, and supportive environments.




What you'll be doing:




Leading the development and delivery of housing performance frameworks and insight strategies. Ensuring compliance with the Regulator of Social Housing's standards, with a clear ambition to move from a C2 to a C1 grade. Coordinating governance arrangements through the Executive Housing Working Group and Housing Senior Leadership Team. Providing high-quality performance reporting and insight to Portfolio Holders, Members, and senior stakeholders. Championing customer-focused service design and continuous improvement. Managing a multidisciplinary team including resident engagement, housing IT, complaints, and data specialists.



ABOUT YOU




What we are looking for is a strategic thinker with a proven track record in housing performance, transformation, or regulatory compliance. You will possess strong leadership and communication skills, with the ability to influence at all levels. You will also have extensive experience working with tenants, councillors, regulators, and cross-functional teams as well as a passion for public service and a commitment to delivering meaningful outcomes for residents.




At Stevenage Borough Council, your work will have a visual and lasting impact. You'll be part of a forward thinking team that values innovation, collaboration and community. This is your opportunity to lead change and help shape the future of housing in Stevenage.


OUR BENEFITS


Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants Flexible working: available upon request, subject to operational requirements. Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. 25 days holiday rising to 31 days (depending on Local Government service) An extensive range of learning and development opportunities Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues Season ticket loans and discounts for public transport Cycle to Work scheme Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) Discounted Health and Fitness membership Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.


HOW TO APPLY





For an informal discussion about this role please contact


Name Kerry Clifford


Job Title Assistant Director Housing & Neighbourhoods


Phone Number 01438 242242


Email Kerry.clifford@stevenage.gov.uk





Closing date for receipt of applications: 6th July 2025


Interviews will be held week commencing: 14th July 2025




Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date




Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board




Stevenage Borough Council is committed to Equal Opportunities for All.











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