Job Description

Job Advert


The Role As Head of Housing Services, you will lead and inspire our Housing Services teams to deliver outstanding services in Income, neighbourhood and tenancy management including ASB, lettings and tenancy sustainment. Reporting to the Assistant Director of Housing Services, you will play a pivotal role in shaping our housing strategy and ensuring compliance with regulatory standards.

Key Responsibilities:

Provide strategic leadership for all housing management functions, including Income, lettings, tenancy sustainment, anti-social behaviour and neighbourhood services. Drive performance improvements to achieve KPIs and deliver excellent customer experiences. Ensure compliance with housing legislation, regulatory requirements, and best practice. Lead and develop a high-performing team, fostering a culture of accountability and continuous improvement. Collaborate with internal and external stakeholders to enhance service delivery and community engagement. Manage budgets effectively and identify opportunities for efficiency and innovation. Reporting and management lead for our housing management contracts

About You:

Level 5 Housing qualification (CIH or equivalent) or working toward this in the next 12 months. Proven experience in a senior housing management role within a housing association or similar environment. Experience managing a multi-faceted, multi-tenure service Strong leadership and people management skills with the ability to motivate and develop teams. In-depth knowledge of housing legislation, tenancy management, and regulatory compliance. Excellent communication and stakeholder engagement skills. Strategic thinker with a track record of delivering operational excellence and service improvements.


We operate a hybrid working policy with an expectation of a minimum of 3 days a week office attendance at our offices in Chatham We also require a driving licence and use of a vehicle as some site visits may be required

We offer:

A performance based annual bonus & company pension contributions matched up to 6% Training opportunities and Tool box talks Flexible staff benefits including a cycle to work scheme 28 days holiday a year + Bank Holidays and the option to buy/sell holiday Access to two holiday homes, in Norfolk and Dorset A range of wellbeing activities and charitable events and a volunteering day Enhanced family leave policies Free on-site parking and disabled parking A great team of colleagues to work with


Please read the role profile and our leadership behaviours for this role. If you meet the essential requirements, apply directly. We look forward to hearing from you.


At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.


Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.