Job Description

Permanent, full time (37 hours per week)

Closing date: Sunday 10th August 2025

Interview date: Wednesday 3rd September 2025

Come and make a real difference as our Head of Income!


Everyone should have a warm, safe, affordable home. As our Head of Income, you'll play a key role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.


You'll be part of the senior management team, leading a high-quality lettings and income collection service and delivering plans to support our Customer and Digital Strategies. You'll take ownership for the success of your teams as they support tenants in the important journey of moving home, setting tenants up for success in their homes, manage a range of tenancy accounts, and support tenants that fall into arrears with an aim to keep them in their homes.


Driving a culture of accountability and visibility you'll inspire your teams to put tenants at the heart of what they do and help build trusted relationships.

What you'll bring to our team

As a member of the Senior Management Group, you'll identify and mitigate risks, ensuring that we meet our legal, compliance and regulatory obligations in your area of expertise. You'll be able to recognise areas for improvement and regularly review and develop your teams' policies and procedures. You'll deliver ambitious plans and effectively manage your budget to ensure Value for Money.

What we are looking for

Strong understanding of income and debt recovery, including tenancy management is essential.(minimum of three years). An experienced senior manager, who has led multi-disciplined teams. Highly developed skills in tenancy management for all tenure and lease types. Excellent people management skills Experience in safeguarding management in relation to vulnerable adults and children. Excellent strategic and analytical skills.

Qualifications

Chartered Institute of Housing qualified or equivalent. Evidence of continued professional development. Full UK driving license with access to a vehicle insured for business purposes.

People lie at the heart of Two Rivers Housing's success and we offer great rewards in return for great contributions from our staff.


We have always been deeply committed to training, motivating and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several prestigious external organisations. We are particularly proud to have earned our place in the Sunday Times 'Top 100 Best Not for Profit Organisations to Work For' and we have held the Investors in People 'Gold' accreditation for several years now. We've also won awards for our apprenticeship training programme.


Here are just a few of the many reasons why we - and others - think Two Rivers Housing is an excellent organisation to work for.

We're a not-for-profit community association that makes a real difference to the lives of thousands of people. We work in a modern, environmentally-friendly office, which has been nationally-accredited for energy-efficiency, sustainability and workplace safety. We offer a flexible approach to working styles and work-life balance, including options to use our flexi-time scheme, agile working policies and our job-share and part-time contracts. We run employee engagement initiatives and a reward scheme to recognise individual and team contributions. We believe in having fun at work too! We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual all-staff awayday and there's always a plentiful supply of cake to raise money for charity and celebrate special occasions! * We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litter-picking and painting.