Job Description

Job Title: Head of Information Governance and Business Intelligence

Reporting To:

Director of Resources and Operations

Accountable to:

Director of Resources and Operations

Responsible for:

The Information Governance and Business Intelligence Lead will oversee all aspects of information governance, data protection compliance, and business intelligence within the Hospice. This role ensures the Hospice complies with legal and regulatory data standards while enabling the strategic use of data to drive operational efficiency, effectiveness, and organisational insight.

A key part of this role involves leading the NHS Data Security and Protection Toolkit (DSPT) submission process as well as working closely with clinical colleagues to present accurate, timely, and actionable data via dashboards and performance reports.

An essential responsibility of this role is to ensure the organisation meets the Care Quality Commission (CQC)'s regulatory requirements, on data, evidence, and compliance.

Hours:

Full Time - 37.5 hours a week. Hybrid working. Flexible working pattern will be considered for the right person.

Location:

Preston Hall, Aylesford Kent ME20 7PU

Salary:

c50,400 depending on experience

Closing Date:

Sunday 12th October 2025

Interview Dates:

To be Confirmed

Main responsibilities of the role include:

Information Governance

Act as the hospice's lead on information governance, providing expertise on compliance with the UK GDPR, Data Protection Act 2018, The Data (Use and Access) Act 2025 and NHS information standards alongside our Data Protection Officer. Lead and manage the annual completion, evidence collection, and submission of the NHS Data Security and Protection Toolkit (DSPT), ensuring full compliance and continuous improvement. Maintain the data asset register, data breach register, record of processing activities (RoPA), provide guidance on Data Protection Impact Assessments (DPIA's) to colleagues across the organisation, and oversee internal audits. Respond to and liaise with relevant parties including the Data Protection Officer (DPO), Caldicott Guardian, and Information Commissioner's Office (ICO) as necessary, to manage any Subject Access Requests (SARs) and data breaches, in line with legislation. Deliver training and guidance across the organisation on information governance policies, procedures, and best practice legislative requirements. Promote a positive information governance culture and responding to incidents and embedding learnings within the organisation. Be approachable and visible throughout the organisation as the primary contact for information governance questions or concerns. Work alongside the Senior Information Risk Owner (SIRO), DPO, Caldicott Guardian and our Managed Service Provider (MSP) to embed and promote the importance of data security across the organisation.

Business Intelligence & Reporting

Develop, manage, and maintain the patient database, incident system, dashboards and reporting to aid clinical, operational, and strategic decision-making. Development of clinical systems to optimise data management to support patient pathways and care. Work collaboratively with the clinical management team to produce clinical dashboards and performance metrics that reflect patient outcomes, caseload activity, and quality indicators that reflect both Care Quality Commission (CQC) Single Assessment Framework standards and National Institute for Health and Care Excellence (NICE) guidelines. Attend and present regularly at Clinical Management Team meetings, providing insights, interpreting trends, and supporting discussions with data driven evidence. Partner with all departments such as Clinical, Fundraising, People Services and Retail, to produce tailored reports and data insight analysis. Collaborate with the other Kent and Medway adult hospice data leads to generate information and insights across the catchment area to inform the palliative and end of life care strategy. Work with other to external stakeholders, as necessary, such as the Integrated Care Board (ICB) to drive informed decision making and evidence for funding requirements.

Systems, IT & Data Management

Use and manage data tools such as Microsoft Excel (including pivot tables, formulas, and charts), Power BI, and SQL for querying, analysing, and visualising data. Support integration and automation between organisational systems ensuring consistency and accuracy of data reporting. Champion a data quality culture and lead on improvements in data accuracy, completeness, and accessibility. Ensure appropriate technical and procedural controls are in place to protect data security and integrity across systems. Ensure information governance policies and procedures are kept up to date, in line with changes in legislation.

Essential Criteria for the Role

Knowledge of UK data protection law and NHS information governance requirements. High-level proficiency in Microsoft Excel, including advanced functions for data analysis. Experience with business intelligence tools such as Power BI or equivalent. Proven ability to translate complex data into accessible reports and presentations. Comfortable presenting data in meetings and engaging with clinical and senior leadership teams. Excellent organisational and time-management skills, with strong attention to detail.

Desirable Criteria for the Role

Previous experience in a hospice, NHS, or charitable healthcare environment. Familiarity with clinical systems such as iCare, EMIS or SystmOne. Professional qualifications in Data Protection (e.g., BCS DPO certification) or Business Intelligence and Analytics. Experience designing or managing data architecture or reporting infrastructure. Experience of leading and submitting the NHS Data Security and Protection Toolkit (DSPT). Working knowledge of SQL for data extraction, manipulation, and reporting.

Personal Attributes

Aligned with the hospice's mission and values. A confident communicator with the ability to engage and influence. Analytical and proactive, with a strong problem-solving mindset. Resilient, adaptable, and capable of managing competing demands.

About the Hospice

At Heart of Kent Hospice, we believe that everyone deserves compassionate, expert care when there is no cure for their illness and when they have a limited time left to live.

We are a charity and we don't charge a penny for our care. We depend on the compassion and kindness of you, the people of this community, to power our services and ensure that everyone gets the help they need.

We provide specialist care and support to adults who have a terminal illness as well as their families, friends and carers. We help people to live as fully and as well as possible for the rest of their lives and ensure that their final days are comfortable and peaceful,

wherever they choose to be. We treat every individual as the unique and special person that they are. Everything we do is tailored and personalised.

Our vision is that everyone living with a terminal illness in our community will have the best quality of life. Our purpose is to enable people with a terminal illness in our community to live with comfort, independence and dignity to the end of their lives, and to support those closest to them. All our care is underpinned by our core values of compassion, integrity, respect and teamwork. These values guide our decision-making and how we conduct ourselves in our work and every one of our colleagues plays an important part in enabling us to give our patients and their families the best possible care.

If you're passionate about our cause consider joining our team.

Benefits of Working at the Hospice

At the Hospice we offer a competitive remuneration package including contributory pension scheme with NEST or the option to continue in the NHS pension scheme specifically if you have been contributing in the NHS pension for the last year, life assurance (2 x salary), employee assistance programme, incremental increases in annual leave from 27 days or 19 shifts per annum, up to 33 days or 23 shifts per annum, a flexible/hybrid working approach (where practical and appropriate for the role - 3/5 days at the Hospice location), a warm and friendly atmosphere with a focus on your health and wellbeing. We support our colleagues and volunteers with on-going training and development, celebrating excellence and rewarding success. Full details will be provided if selected for interview.

For more information about what it's like to work with us please contact Kathryn Dackombe, Director of Resources and Operations on 01622 792200 ext 227. Job description and application form can be found on our 'Work with us' page on our website.

We're committed to building a diverse and inclusive workplace and are proud to be an equal opportunity employer. We value diversity in all its forms and welcome applications from people of all backgrounds, experiences, identities and disabilities.

All interested applicants must complete our application form in full.

An Enhanced DBS Check will be required if you are successfully appointed.

Registered Charity No 298164

Job Types: Full-time, Permanent

Pay: 50,400.00 per year

Benefits:

Canteen Company pension Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Application question(s):

Do you have knowledge of UK Data Protection Law and NHS Information Governance requirements?
Work Location: In person

Application deadline: 12/10/2025