Job Description

Lead Digital Strategy. Enable Great Care. Make a Real Impact.
Location: Sidcup, Kent
Hours full time: Monday to Friday 37hrs per week, hybrid working
Salary: 60,000 per annum
Closing date: 23rd January 2026
Interviews planned for early February 2026
Are you a strategic leader who knows that great IT isn't about chasing trends, it's about enabling people, improving services, and delivering real-world outcomes?
We're looking for an exceptional Group Head of IT & Digital Services to lead our digital and technology agenda, ensuring our systems, partnerships and people support outstanding services and an inclusive customer experience.
This is a high-impact leadership role with responsibility for strategy, delivery, governance and innovation across the Group.
About the Role
Reporting at a senior level, you will translate organisational strategy into effective IT and digital operating plans, ensuring technology is secure, efficient, compliant and truly fit for purpose.
You'll lead teams, manage key supplier relationships, oversee budgets, and drive continuous improvement, always keeping the needs of customers, colleagues and the wider organisation at the centre of decision-making.
Key Responsibilities

• Strategic Leadership - Develop and lead IT & Digital operating plans aligned to the Group's strategic objectives
• Financial & Resource Management - own and manage budgets, ensuring value for money and strong governance
• Customer Experience - enable inclusive, high-quality digital services that enhance customer outcomes
• People Leadership - lead, motivate and develop teams, managing performance and supporting growth
• Supplier & Contract Management - oversee IT Managed Service Providers and software suppliers, ensuring effective delivery
• Policy & Governance - develop and implement compliant, robust policies and frameworks
• Innovation & Improvement - drive continuous improvement, using technology to solve real operational challenges
• Project Delivery - lead complex projects, delivering change on time and within budget
• Research & Development - analyse trends and needs to shape future services and solutions.

About You
You're a confident, collaborative leader with the credibility to influence at senior level and the judgement to know when innovation adds value and when it doesn't.
You'll bring:

• Excellent leadership, interpersonal and stakeholder management skills
• Experience managing senior teams and leading through change
• Strong commercial and contract management capability
• Sound financial and governance awareness
• The ability to prioritise in complex, fast-paced environments
• A pragmatic, outcomes-focused approach to IT and digital innovation
• Experience leading functions or services (not necessarily IT-specific)
• An understanding of modern IT metrics, performance management and customer insight.

Most importantly, you'll have the confidence to challenge fashionable solutions and focus instead on what is right for the organisation and its people.
Our Values Matter
We are looking for a leader who shares our strong commitment to purpose-driven leadership and who understands the importance of equality, diversity and inclusion in building high-performing teams. You will value collaboration and partnership, working effectively with people at all levels and with external stakeholders to achieve shared goals.
You'll also bring a mindset of continuous improvement, with a commitment to your own personal and professional development, and the confidence to take informed, measured risks in order to deliver better outcomes for the organisation and those we support.
Why Join Us?
This is a senior and influential role offering genuine organisational impact, where your leadership will directly shape how digital and technology services support people and outcomes across the Group. You'll have the opportunity to design and deliver digital solutions that make a real, meaningful difference, rather than change for change's sake.
You'll be joining a values-led organisation that is committed to learning, continuous improvement and doing the right thing for its customers and workforce. We offer an environment built on trust, autonomy and purpose, giving you the space and support to lead confidently, innovate thoughtfully and make lasting change.
Ready to lead digital change that truly matters?
Apply now and help shape the future of our services.
For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch!
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