Job Description

Job Title: Head of IT (3 months interim contract)

Location: Midlands/Droitwich

Job Type: Interim Contract

Salary: Competitive Day Rate

Airband is a leading internet service provider delivering high speed broadband to rural communities. We provide a variety of solutions to connect our customers including Fibre to the Premises and Fixed Wireless Solutions. In fact, we are leading the way in Wireless and there has never been a more exciting time to join Airband as we continue to grow our customer base across our network.

Role Overview

The Head of IT will lead the design, implementation, and management of the company's IT infrastructure, applications, and digital services. This role encompasses enterprise IT operations, cybersecurity, business applications (including Salesforce), end-user support, and overall IT governance. As a key member of the leadership team, the Head of IT ensures robust, secure, and scalable systems that support our commercial operations, service delivery, and strategic goals.

Responsibilities will include

IT Strategy & Governance, Enterprise Applications & Business Systems, Cybersecurity & Compliance, IT Operations & Infrastructure, Helpdesk & User Support, Leadership & Team Development.

Skills required

Technical knowledge

- strong technical knowledge across IT infrastructure, cybersecurity, SaaS/PaaS systems, and business applications.

Planning & Organising

- excellent planning and organisational skills, resilient with the ability to successfully manage conflicting priorities.

Communication

- excellent communicator who can communicate technical concepts to non-technical stakeholders. You should be able to articulate our vision, ideas, and plans to a range of internal stakeholders

Project Management

- advanced project management skills

Quality

- Create a culture which embraces high quality customer service across the organisation, ensuring that management systems and processes drive service delivery outcomes

Analytical thinking

- advanced planning and analysis skills

Leadership & Performance

- ability to build and lead high performance teams ensure performance development frameworks are in place to manage colleague performance, drive development of organisational capability and undertake succession

Relationship Management

- outstanding relationship management and communication skills, with the ability to influence and inspire at all levels.

Essential criteria

Certifications (e.g., ITIL, CISSP, Salesforce Admin/Architect) preferred. 8+ years of IT leadership experience, ideally within telecom, infrastructure, or technology-driven organisations. Proven experience managing Salesforce platforms and business-critical applications.

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to travel and/or be out in the field as part of the role.

Recruitment agency support is not required at this time.