Job Description

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.



Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.



At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

We're looking for a strategic leader to take charge of our IT Operational Management function, overseeing the performance and evolution of two critical teams: the

Network Operations Centre (NOC)

and the newly forming

Operations Security Centre (OSC)

.


This role is pivotal in ensuring the stability, security, and efficiency of our production systems across Group, Venues, and Interactive platforms. You'll be responsible for building and leading high-performing teams that monitor, manage, and protect our IT estate, spanning everything from gaming platforms and corporate infrastructure to cloud environments.


Key Responsibilities:

Lead and manage

the 24x7 operations of the NOC and OSC teams, ensuring optimal performance across all environments, on-premises and cloud.

Build and shape

the OSC team from the ground up, establishing robust processes for security event management and incident resolution.

Drive cost efficiency

in monitoring tools (e.g., NewRelic) while maintaining visibility and functionality across platforms.

Ensure rapid detection

and resolution of technology faults and security incidents to minimize impact on customers and business operations.

Monitor and alert

on failures related to security, gaming, and data compliance, with a deep understanding of our technical obligations.

Continuously evolve

operational processes to align with changing business needs and industry best practices.

Mentor and empower

team leads, fostering a culture of accountability, growth, and excellence.

Collaborate cross-functionally

with ITSM, engineering, and change management teams to assess service quality, manage risk, and drive improvements.

Champion service improvement

, contributing insights and analysis to enhance tools, processes, and supplier performance.

Strategically transition BAU tasks

from smaller teams (e.g., networks) to the NOC/OSC, enabling those teams to focus on innovation and strategic initiatives.

Qualifications

Deep technical knowledge

across both legacy and modern cloud-based infrastructure, including Azure, AWS, Cloudflare, Nginx, GitHub, Kubernetes, and monitoring platforms like NewRelic and Solarcloud.

Several yeaers experience

in IT Operations, Site Reliability Engineering, or IT Service Management, with a track record of delivering operational excellence.

Expert troubleshooting skills

across diverse technology stacks, including those built with internal and third-party components.

Proven leadership

of globally distributed, 24x7 operational teams, with a focus on performance, resilience, and collaboration.

Strong understanding of service quality and security compliance

, with a demonstrated ability to safeguard customer and business interests.

Gaming industry experience

is highly desirable, especially in regulated or high-availability environments.

Exceptional communication skills

, with the ability to translate complex technical concepts for non-technical audiences and engage confidently across all levels of the business.

Resilient and empathetic leadership

, capable of navigating conflict and high-pressure situations with professionalism.

Commercially aware

, with a keen understanding of how operational decisions impact business performance.

Additional Information

#LI-IZ1 #LI-Hybrid


Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can #BeYourself


Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.


We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.


Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.


From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered.

Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location.*


The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.


We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.