Job Description

Head of I.T. Operations

Hove - Full Time office based

Reports to:

CEO

Responsible for:

IT Assistant and Web Developer

The Role

The Head of I.T. Operations is responsible for leading and managing the organisation's IT infrastructure, service delivery, and operational strategy. This role ensures the reliability, scalability, and security of IT systems while driving strategic operational projects that support business transformation and growth.

Key Responsibilities:

Leadership & Strategy

Define and execute the IT operations roadmap in alignment with business objectives ensuring the IT Assistant and Web Developer work in line with this strategy. Lead and develop high-performing teams across the IT infrastructure, IT Support, web development and network operations. Champion a culture of innovation, accountability, and continuous improvement.

Strategic Project Management

Lead the planning and execution of strategic IT operational projects, including infrastructure upgrades, migrations, and enterprise system changes/rollouts. Collaborate with various company teams, department heads and external IT suppliers to ensure projects are delivered on time, within scope, and on budget. Establish project governance frameworks and reporting mechanisms to track progress and outcomes. Manage the Magento Web Developer to ensure web-based projects are executed in line with company strategy Report to senior management with project updates and reviews

Infrastructure & Systems Oversight

Manage the IT Assistant and work closely with external IT support to ensure:

Optimal performance, availability, and scalability of IT systems and services. Oversee data operations, cloud platforms, and enterprise applications in collaboration with external IT suppliers. Manage vendor relationships and negotiate service level agreements (SLAs).

Security & Compliance

Implement and maintain robust cybersecurity protocols and risk management practices. Ensure compliance with industry standards and regulations (e.g., GDPR, ISO 27001). Take ownership of all Company IT policies, ensuring they are up to date by conducting regular audits and vulnerability assessments.

Service Delivery & Support

Oversee IT support functions to ensure timely and effective resolution of incidents and requests. Monitor service performance and drive improvements in user experience. Manage escalation processes and root cause analysis for major incidents.

Budgeting & Procurement

Develop and manage the IT operations budget, ensuring cost-effective use of resources. Lead procurement of hardware, software, and services in line with strategic goals. Evaluate emerging technologies and recommend adoption where beneficial. Oversee the management of the IT asset register

The Candidate

An ability to align IT initiatives with the broader business strategy

Experience in preparing and managing budgets

Proven ability to lead, motivate and mange IT teams

Strong analytical skills for making informed and timely decisions

Ability to diagnose and resolve complex technical issues

Excellent verbal and written communication skills for interacting to internal and external stake holders

Highly organised and self-motivated, with the ability to plan for short to medium term objectives

Embraces a culture where we 'work as a family'

A minimum of two years' experience in an equivalent role

Bachelor's degree in IT Communications or related field

Windows 11 operating system

Windows office 365 and Azure

Windows office 365 Exchange Online

SharePoint

Intune

Cloud storage systems

Back up technologies

CRM terminologies

Firewalls, routers and switches

Web design and graph

Microsoft 365 Dynamics Business Central (desirable)

The Offer

Starting salary up to 40K depending on experience

Full time office-based role, Monday to Friday 9-5

Staff discount

Workplace pension

20 days holiday plus bank holidays

Company social events

After 6 months

Monthly sales related bonus scheme

Company sick pay

Company Health Care Cash Plan

Employee Assistant Program dedicated to employee well-being

Refer a Friend Scheme

Cycle to work scheme

Birthday off

Data protection statement:

Your details may be used for recruitment purposes to contact you about this and other opportunities. We may also use your personal data provided via your application and or CV, to produce internal reports on information which may include number of applicants and to demonstrate equal opportunities. We will not pass your information on to third parties.

The Company:

We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.

With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK

Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.

Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme Sick pay
Work Location: In person