Job Description

Head of Loan Administration

Job ID

219134

Posted

22-May-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Loan Servicing

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

LOAN SERVICES / LONDON

Head of Loan Administration

About the role

The Head of Loan Administration manages a team of +10 Associates based in London, Frankfurt and Lisbon and Madrid who are responsible for a large and very complex portfolio of commercial real estate loans. This role will be responsible improving operational efficiency and driving productivity gains through technology, process, or people improvements. They must drive value for the business by managing complexity, assessing risk, managing change, navigating ambiguity, and balancing strategy and execution with the desired level of business performance.

The Head of Loan Administration manages a team which performs all related Loan Department responsibilities including, but not limited to; conducting account research; processing payment on multiple banking platforms, commercial and real estate loan payments and advances; re; generating loan advice's; entering data to correct or update loan records; maintaining credit files; and closes paid loans.
This position reports directly to the Head of Loan Operations

What you will be doing:

Lead teams and assist with the production of approximately 200 monthly/quarterly statements and rate reset notices whilst adhering to critical deadlines as to ensure CBRE meets and exceeds contractual servicing standards.
Utilise an in-depth knowledge and understanding of loan agreements, ICAs, servicing agreements and ancillary documentation such as hedging agreements and transfer certificates to ensure key loan attributes are accurately reflected prior to closing and during boarding.
Continuous review and streamlining of operational processes to increase efficiencies, controls, minimize operational risk and prevent potential losses.
Devise, provide guidance on and implement company-wide policies and procedures leading to clean audits.
Responsible for future organisational structure ensuring staffing levels are in line with business needs and budget.
Oversee the maintenance of over 700 loans in all systems ensuring information is accurately reflected for internal and external reporting purposes.
Monitor areas of responsibility and implements effective goals and tools to measure success for
driving the team efficiencies.
Demonstrates a high level of creativity and critical thinking to address problems decisively and
develop long term, sustainable solutions. Advises management about operational opportunities,
resource options, technology options and staffing planning.
Champions communication through consistent, clear and concise verbal and written means.
Communicate and motivate cross functional business partners. Provide process expertise, guidance and leadership across all things related to Loan Administration. These include collaborating with other internal business departments to improve processes, leading responses and problem solving for major impact issues.
Training - identify training needs and facilitate internal/external training to fill gaps and upskill as required.
Maintain oversight over internal operations and provide regular updates to Global Head highlighting any existing/potential issues and discussing/agreeing proposed mitigants/plan of action.

What you will need:

Experienced Loan Administration
Enhanced Excel Skills
Excellent understanding of Loan documentation and interest calculations
Excellent organisational skills and exceptional attention to detail.
Pro-active, using initiative.
Excellent numeracy and ability to support financial functions.
Ability to work proactively and cooperatively as a team player.
Able to work to deadlines and have a flexible approach.
Being forward thinking and looking ahead to keep the team prepared and organised.
Experience of multiple banking platforms

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do--from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.