Job Description

Head of Patient Administration

Join the Puresmile Team at Summertown / Oxford

Join our forward-thinking team at Summertown Dental & Implants Practice, a well-established mixed NHS and private dental practice dedicated to delivering high-quality, patient-centred care. We are currently seeking an experienced and proactive

Head of Patient Administration

to lead our front-of-house team and drive administrative excellence across the practice.

About the Role

This is a key management position within our practice. The successful candidate will be responsible for overseeing the day-to-day operations of the reception and administration team, ensuring smooth patient journeys, and supporting the practice manager in delivering operational targets and exceptional customer service standards.

Key Responsibilities

Lead and support the patient administration team to deliver a warm, professional front-of-house experience Manage appointment diary coordination, ensuring optimal clinical utilisation and minimal downtime Monitor and report on key performance indicators (KPIs), including UDA delivery, appointment booking efficiency, and patient satisfaction Train, mentor and supervise junior reception staff, supporting their development and maintaining high performance Handle complex patient queries, complaints, and escalation in a calm and solutions-focused manner Work closely with the clinical and management team to support operational goals and compliance standards Ensure smooth processing of NHS claims, private billing, and accurate data entry using practice software (e.g. SOE/Exact) Assist with rotas, holiday planning, and general admin tasks where required

About You

Proven experience in a senior reception, administration or front-of-house management role (dental/healthcare setting preferred) Strong understanding of dental practice operations and/or NHS/private workflows Confident in using dental software (ideally SOE/Exact) and Microsoft Office Excellent interpersonal, communication and organisational skills Ability to motivate a team, lead by example, and work collaboratively with clinical and management colleagues Calm under pressure, solution-oriented and highly professional at all times

What We Offer

A supportive and friendly working environment Competitive salary based on experience Opportunities for ongoing training and progression Modern, well-equipped practice with digital systems Staff perks and incentives Contribution to a values-driven team focused on patient care and staff development

Apply Now

If you're ready to take the next step in your dental administration career and play a key role in supporting the success of a busy, modern dental practice, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company events Company pension Employee discount Free parking
Schedule:

8 hour shift Day shift Holidays Monday to Friday
Application question(s):

Demonstrative diary and booking management experience
Education:

A-Level or equivalent (required)
Experience:

Front of House / Business Administration: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person