Job Description

Lead change. Inspire excellence. Put our customers at the heart of everything we do.

We're recruiting for an inspiring and motivational

Head of Locality

to take the lead in shaping the future of property services across our Lincolnshire region.


This brand-new, pivotal role supports a large-scale change programme within Platform Property Care (PPC), as we transform the way we deliver repairs and maintenance services for over 15,000 homes in this region. Your work will have a tangible impact on customer satisfaction, operational efficiency, and long-term sustainability.

Why this role matters

This isn't just another leadership role -- it's a strategic opportunity to direct property services in this area, drive customer-first innovation, and lead multi-disciplinary teams to deliver high-quality, value-for-money services that meet our ambitious standards.


You will oversee all aspects of reactive repairs, void refurbishment, and advanced repairs in your locality, ensuring every customer touchpoint reflects our values, high standards, and commitment to continuous improvement.

What you'll be doing

Championing a locality-based, customer-centric property maintenance model Leading, motivating, and coaching a team of Locality Operations Managers, Schedulers, Area Managers and Trade Operatives Delivering exceptional service standards and hitting targets on first-time fix, satisfaction, compliance, and sustainability Embedding a high-performance culture that aligns to our business plans and values Collaborating across Housing Operations, Complex Works, Commercial, and Asset teams to ensure seamless service Using data insight, customer feedback, and operational KPIs to drive continuous improvement and innovation

What you'll bring

A strong background in property maintenance, building compliance, or housing repairs Proven leadership and change management experience in a large-scale, customer-facing environment Up-to-date knowledge of H&S legislation, HHSRS, and industry standards Experience of managing teams through transformation, driving cultural and service change Ideally a relevant qualification such as HNC/HND in Construction, CIH Level 4, or a leadership-focused degree Ability to use data, technology and customer insight to inform strategic and operational decisions A passion for people development, sustainability, and putting customers at the heart of services

You'll be measured on success by:

95% of repairs/voids completed on target 85% first-time fix rate 95% customer satisfaction with repairs and estates Improvements delivered, cost-efficiency, and sustainability outcomes Engagement, culture and employee turnover metrics

How to apply:

If you're looking for a role where your expertise is valued, your ideas are welcomed, and you can help shape the future of our property services, we'd love to hear from you. Click

Apply Now

to complete an online application and upload your current CV.


For more details about this position, please refer to the attached job description or If you'd like further information about the role, please email our Recruitment Team at recruitment@platformhg.com

Interviews:

We aim to hold face-to-face interviews for this opportunity in Lincoln on 9th July and will contact shortlisted candidates to arrange a convenient time.


We will be reviewing applications throughout the campaign and therefore encourage early applications, as we may close the advert ahead of the advertised closing date.

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.


You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.


We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.


Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.


If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.


Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.