Job Description

Head of Operational Logistics - North - Muller Milk & Ingredients Division (Field-Based)
About Muller Milk & Ingredients Division (MMID)
Muller Milk & Ingredients is the UK's leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. MMID operates a nationwide logistics and manufacturing network, delivering over 1 billion litres of milk annually to more than 6,000 locations. We are committed to operational excellence, sustainability, and supporting British agriculture.
We are now seeking a strategic and transformational leader to join our team as Head of Operations - MMID. This is a high-impact, field-based role responsible for driving operational performance, leading change, and aligning site-level execution with group-wide strategy.

• Location: Field Based (Hybrid)
• Pattern: Monday - Friday (40 hours per week)
• Sector: Fast-Moving Consumer Goods (FMCG) | Logistics | Supply Chain
• Remuneration: Competitive salary + benefits

Key Responsibilities
Strategic & Operational Leadership

• Align site strategies with overall Group objectives to deliver world-class performance in safety, quality, service, cost, and people.
• Lead the development and execution of long-term operational plans, ensuring alignment with MMID's commercial and supply chain goals.
• Drive continuous improvement through benchmarking, key performance indicator (KPI) tracking, and cost-competitive initiatives.

Performance & Financial Management

• Full ownership of site-level financial performance, including budget delivery, cost control, and profit improvement.
• Identify and implement opportunities to reduce cost, maximise yield, and improve labour efficiency.
• Provide governance for major capital projects and oversee asset optimisation.

Change & Transformation

• Lead cross-functional change initiatives across Manufacturing, Supply Chain, Commercial, and Engineering.
• Champion continuous improvement methodologies such as:

• Kaizen (continuous, incremental improvement)

• Kanban (visual workflow management)

• SMED (Single-Minute Exchange of Dies - rapid equipment changeovers)

• SIC (Short Interval Control - frequent performance reviews)

• 5S (Sort, Set in order, Shine, Standardise, Sustain)

• Six Sigma (data-driven process improvement)
• Drive systems and process innovation to support transformation and scalability.

People & Culture

• Inspire and engage site teams to deliver stretching KPIs through clear communication, recognition, and development plans.
• Build high-performing teams, manage succession planning, and lead talent development across operational functions.
• Foster a culture of accountability, collaboration, and continuous learning.

Customer & Commercial Focus

• Partner with Commercial and New Product Development (NPD) teams to ensure operational readiness for new product launches and customer requirements.
• Act as a senior ambassador for MMID, supporting customer relationships and site visits.
• Ensure consistent delivery of excellent service and compliance with customer and regulatory standards.

Compliance & Governance

• Ensure full compliance with Health, Safety, Environmental, Food Safety, and Regulatory standards.
• Lead environmental initiatives and sustainability projects in line with MMID's Environmental, Social, and Governance (ESG) commitments.

What You'll Bring

• Proven leadership in complex, high-volume manufacturing or logistics environments.
• Strong financial acumen, including profit and loss (P&L) ownership and capital project governance.
• Expertise in operational strategy, systems thinking, and continuous improvement.
• Experience leading transformational change across people, process, and systems.
• Ability to influence and collaborate across matrixed, multi-stakeholder environments.

Ideal Candidate Profile

• Strategic thinker with a hands-on approach to operational excellence.
• Energetic, resilient, and passionate about delivering measurable results.
• A sophisticated communicator and relationship builder.
• Curious, data-driven, and committed to continuous improvement.
• A visible leader who inspires teams and drives cultural change.

Ready to make a lasting impact in logistics leadership?
Apply now to become our next Head of Operations.
#pinksquid

Skills Required