Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As we look to lead our industry, JLL believes that deep sector-focused experience and expertise is the best way to bring maximum value to our clients. Therefore, the appointment of a Head of EMEA Operational Real Estate is a pivotal step. They will be accountable for owning client account management and driving business development in the region for all clients in this sector. This position will play a critical role in our transition away from a geographically-focused approach - including design and execution of a sector growth strategy, building relationships and eminence across the region, and managing delivery quality for sector clients. Ultimately, they must work with leaders and valuers across the regions and pillars to deliver on revenue targets for the sector. This role reports to the EMEA Head of Investor Services Value & Risk Advisory and will need to work closely across all the Investor, Secured Lending and Risk Advisory Pillars, together with Global Valuation CPO, Marketing, and other business lines.

What your day-to-day will look like:

Develop and execute regional growth strategy for the Operational Real Estate Sector



Set and deliver on quarterly and annual growth targets; KPIs will include: overall sector revenue, renewal revenue, revenue from new clients, CAGR, sector margin (or regional margin where not available).



Lead Client Management for the sector



Identify top JLL clients



Build personal relationships with top clients in the region (consistent contact, client visits)



Implement account development plans to increase % of wallet share



Secure renewals of key contracts



Lead new business development for the sector



Identify and prioritize target clients



Build and execute plan to penetrate account



Design, recommend, and build a team of Operational Real Estate sector specialists with the ability to serve client needs across the region



Develop the knowledge, skills, and eminence of the sector specialists



Develop and manage quality of the Sector service offering and deliverables (e.g., methodologies, quality, instruction letters, standardized reporting)



Develop a plan to create internal awareness of our sector capabilities and any new expectations around client accounts/development/management



In collaboration with the wider strategy, identify, develop and rollout sector-specific solutions/products that differentiate the JLL brand between Lender and Investor



In collaboration with Marketing, develop and execute on plan to elevate and differentiate the JLL brand across the region for this sector - this may include speaking engagements, publication of eminence or novel indexes, leadership/participation of industry groups



Work with JLL's other business lines to build relationships with their sector experts, identifying and capturing cross-selling opportunities



Maintain deep knowledge of the competitive space - collecting and collating competitive intelligence including market trends, key competitors in the sector, their products/services, pricing - and recommending plans how to stay ahead or counter competitive actions



Identify and present potential acquihires, M&A, JVs, and sector advancement opportunities to the CRO and executive team; drive execution, adoption, and monetization of these opportunities

Required Skills and Experience:

Extensive and demonstrable experience of business development for Valuation, Advisory or related CRE services, including a track record of delivering on revenue targets



Extensive and demonstrable experience and/or background in serving either the Operational Real or Commercial Real Estate sectors



Leading Leaders - ability to drive and influence other internal business leaders to deliver results



Collaborative approach - works effectively across a complex organization with a team and firm-first orientation



Exemplary executive presence - has the gravitas and sophistication to appropriately command the room, both internally as a leader and more importantly externally with clients.



Leading teams - proven ability to build, develop, and drive a new business development team to deliver aggressive growth



Strategic and critical thinking - exhibits strong levels of insight and intellectual curiosity



Structure and Process - Successfully demonstrate the application of analytical and conceptual problem-solving skills and a highly efficient and structured work method



Digitally astute and forward-looking - an early adopter of technology and driver of digital products



Culturally-astute - experienced working in different cultures and able to deliver across borders



Unwavering ethical standards; drives excellence and innately collaborative



Industry qualifications (RICS, API, etc) desirable but not essential



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.