Job Description

Head of Operations | Derry/Londonderry Area
Job Summary:
The Head of Operations will oversee the development and management of residential, domiciliary, assisted living packages, befriending, and day care/work services for vulnerable adults and children. The focus will mainly be on services for individuals with learning disabilities and mental health problems, some of whom have complex, challenging behaviours.
About the role
Key Accountabilities:
Ensure that all work within Praxis Care is people-focused, respecting principles of privacy, dignity, fulfilment, independence, and choice.
Be available to discuss difficulties with the people we support and act as their advocate, either within the programme or with external agencies. Oversee assessment care plans and reviews on a needs-led individual basis.
Provide leadership, supervision, and management of staff, ensuring that all projects within the zone are fully staffed and within budget. Manage workloads and address staff development needs.
Assist the Regional Director of Care with project development, initial management, and policy formulation to promote quality care and ensure the rights of the people we support.
Participate fully in the preparation of annual budgets and monitor and recommend budget adjustments via the accounts system, managing services within the allocated finances.
Liaise with carers, professional staff, voluntary bodies, and community groups to meet clients' needs.
Participate in committees and working groups as appropriate to the duties of the post.
Requirements of the Role:
Participate in the organisation's performance management process.
Model the organisation's values, behaviours, and competencies at all times.
Perform duties in accordance with Praxis rules, regulations, and policies.
Carry out additional duties or roles as required.
Criteria:
Education, Experience & Training Qualifications
Essential
Minimum of 4 years' experience in a supervisory or management role in a health and social care setting.
Qualification in:
Social Work
1st Level Nursing
Allied Health Profession
Level 5 Leadership for Health and Social Care Services in a relevant pathway
Must be registered with the appropriate body within the first six months of employment.
Desirable
Demonstrable project management experience.
Experience in policy review and refinement.
Knowledge of accredited quality systems (e.g., ISO, etc.).
Understanding of the legislative and regulatory environment affecting care provision in Northern Ireland.
Knowledge of the local commissioning and provider environment in Northern Ireland concerning care services for people with learning disabilities and mental health needs.
Skills & Competencies:
Full valid driving licence and access to own vehicle (If a disability precludes an individual from holding a driver's licence, it should be stated how they can meet the mobility requirement of the post)
Flexibility in working hours.
Willingness to volunteer for one event per year to assist service users or fundraising department.
Knowledge and experience in budget management.
Attributes:
Initiative, resourcefulness, and level-headedness.
Pleasant, assertive, and diplomatic in approach.
Highly motivated and innovative.
About the company
Praxis Care is a leading provider of specialist care and support services for individuals with complex needs, supporting individuals with mental ill health, learning disabilities, autism and dementia. The organisation is committed to delivering personalised, compassionate care that promotes independence and improves the quality of life for the individuals they serve. With innovative programs and a dedicated team, Praxis Care focuses on creating positive outcomes, empowering people to lead fulfilling lives while actively supporting communities across the UK, Ireland and Isle of Man.
Required Criteria

• 4 years of experience in a supervisory or management role in a health and social care setting.
• Full valid driving licence and access to own vehicle
• Qualification in: Social Work, 1st level Nursing, or Allied health professional or Level 5 in leadership in health and social care
• Right to Work in the UK

• Demonstrable project management experience.
• Policy review and refinement experience.
• Knowledge of accredited quality systems (e.g., ISO, etc.).

• Supervision
• Decision Making
• Leadership
• Ability to support clients with learning disabilities and/or complex needs