Job Description

Head of Operations, HR & Payroll
12 month Fixed Term Contract
HR Services
Swindon, Newport, or Billingham hybrid working
Band G - 365,383
We are seeking an experienced leader to join the team on a 12 month fixed term basis reporting to our Head of Operations, HR and Payroll this role will be responsible for the day to day management of our payroll team, ensuring smooth and effective operations while fostering a collaborative and high performing culture.
UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.
Its an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.
This role is about leading and managing our HR Operations, Payroll and Pensions services and working closely with other Heads of Service within HR Services. It requires a confident and knowledgeable leader who also has specialist payroll knowledge. As a varied and vital role, it demands strong and impactful leadership to guide the team through challenges and deliver high quality services.
As well as service delivery, it involves senior client engagement and partnership working. It gives the opportunity to make a real difference to the experience of our customers and our colleagues and puts the customer at the heart of everything we do. We strive for Operational Excellence so that every employee can see, deliver, and improve the flow of value to a customer.
Duties will include, but not be limited to the following:

• Overall responsibility for the development and performance of the HR Operations, Payroll and Pensions teams, ensuring customer focused delivery
• Responsible for the development and performance of the HR Operations teams, ensuring a commitment to customer-focused delivery.
• Collaborate closely with other functional Heads of Service to champion and embed strategic objectives, ensuring alignment across all services and with the organisations Business Plan.
• Build strong partnerships and collaborate with peers and client stakeholders to negotiate and influence enhancements for customers.
• Use judgment, creativity, and flexibility in resolving complex issues, significantly contributing to decision-making processes among senior colleagues
• Assume responsibility for overseeing risk management, assurance, and governance arrangements within the teams,
• Coordinate and manage resource and financial planning for the HR Operations and Payroll service, working collaboratively with the HR and Finance Business Partner to ensure robust forecasting and workforce planning practices are executed.
• Hold accountability for the effective provision and continual enhancement of HR services.
• Provide essential subject matter expertise on the implementation of transformative changes, leveraging insights from customer feedback and root analytics to drive improvements.
• Present recommendations for service improvements to the Chief Operating Officer, promoting continuing quality, consistency and customer satisfaction.

To do this role well you will need:

• Extensive experience of leading and managing a HR Operations and payroll/pensions service which spans the employee lifecycle.
• Extensive payroll experience
• Strong communication skills to align diverse stakeholders at all levels, clearly articulate product goals and drive collaboration
• Ability to provide expert advice and guidance to influence the strategic direction of the business
• Experience of coordinating and setting strategic plans with areas outside your service
• Strong leadership skills with experience of developing and managing teams
• Experienced in decision making which has a critical impact on organisational effectiveness
• Demonstrable experience of transformation programmes, including subject matter expertise on the delivery and implementation of change and process improvements
• Successful background in driving positive change and influencing enhanced performance to increase customer satisfaction levels
• Proven track record of creating a culture of continuous improvement and adding value to service provision
• Excellent relationship management skills and proven stakeholder engagement including influencing and collaborating at the most senior levels
• Strategically and commercially minded, able to identify new opportunities and understand how they fit with the organisations business plan

In return for your skills and experience, we can offer you flexible remote working options for a 37hr week (full time) with start and finish times between 8am 6pm, or part time hours to suit.
More information on the role and our benefits can be
For additional information (full job description) and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.
We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
For more information on UK SBS, please visit .