Job Description

Company: Ridgeway Research Ltd

Job Type:

Full-time

Salary: 28-32,00 (Depending on experience)

The Role

At Ridgeway Research, we are at the forefront of veterinary research and diagnostics in the UK, driven by a commitment to science with honesty, integrity, and care. We are seeking a highly organised and versatile Head of Operations or Senior Administrative who thrives in a dynamic environment and is adept at ensuring seamless operations.

In this role, you will lead our Administrative team, supporting Ridgeway's objectives while collaborating with external partners to maintain efficient, safe and future-ready operations.

Key responsibilities include

Office & Administrative Leadership

? Oversee the administration department, ensuring compliance with standard operating procedures (SOPs), Good Laboratory Practice (GLP) obligations and company policies.

? Manage reception services and ensure the smooth daily functioning of the office.

? Facilitate clear communication among departments and external partners.

? Maintain accurate and GDPR-compliant personnel files.

? Ensure the existence of Non-Disclosure Agreements and Service Level Agreements with partners and contractors.

? Support health and safety practices, waste collection, risk assessments and audits.

? Oversee and coordinate general administrative activities, from arranging travel and taking minutes to ordering supplies and reconciling invoices.

? Collaborate with IT providers and assist staff with technical troubleshooting.

? Work with the admin team to regularly update and maintain the website and social media channels.

? Support other departments with study preparation as needed.

Facilities & Resources Management

? Lead initiatives to enhance our facilities, ensuring the workspace is equipped for the future whilst maintaining an inventory of office materials and kitchen essentials.

? Collaborate with the different functions to ensure that equipment is calibrated correctly and tracked for audit purposes.

Who we're looking for

The ideal candidate is proficient with Microsoft Office software, particularly spreadsheets, possesses a proactive and positive approach to problem solving, and excels at maintaining calm in high-pressure situations.

Required

? Organised - You adeptly manage multiple priorities with finesse

? Communicative - You effectively engage with individuals at all levels, from executives to delivery personnel.

? Detail-oriented - Compliance, checklists, and SOPs are second nature to you.

? Flexible - You adapt seamlessly to changing circumstances and enjoy a variety of tasks.

? People-Savvy - You lead with empathy and clarity, fostering positive and fun team dynamics.

Preferred

? Previous experience in operations, office management, or business support

? roles.

? Understanding of administrative, archival, and IT processes.

? Strong communication skills paired with an adaptable, positive mindset.

? Experience working in a regulated environment is a plus.

What we offer

? An opportunity to contribute to impactful work in a collaborative and friendly environment.

? Competitive salary and pension scheme

? Professional development and growth opportunities.

? Employee benefits include training support, flexible working arrangements, staff events, complimentary Thursday lunches, and occasional treats.

? A countryside setting to work in, based in the Forest of Dean.

About us

Ridgeway Research Ltd. is a UK-based contract research organisation (CRO) with over 30 years of experience supporting the livestock industry in product development and licensing. Specialising in veterinary parasitology and research and development (R&D), we offer tailored services to both small and large clients by designing, conducting, and reporting on studies involving livestock and farmed birds.

Our mission is to enhance animal health and welfare through innovative research. We uphold high standards and foster a friendly team environment, ensuring our work creates a meaningful impact. We have a responsibility to the people, organisations, and animals we work with to get it right, and that's what we do. Not only that, our research is carried out with the highest standards of ethics and welfare. We do this because we care.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Schedule:

Monday to Friday
Application question(s):

Can you tell us about your experiences and why you're a good candidate for this position?
Work Location: In person

Application deadline: 12/05/2025