Head Of Patient Experience

London, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/hospital-of-st-john-amp-st-elizabeth

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Job Description

To work in partnership with Heads of Departments to analyse and share key findings of patient satisfaction survey results with teams and across the wider organisational agenda, assessing these against service standards To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers. To respond to all formal complaints according the quality standards set out in the Hospital complaints policy and ISCAS, across the three stages of complaints management. Establish a patient involvement group to provide involvement and feedback into key projects

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