Job Description

HEAD OF PEOPLE EXPERIENCE

Role type:

Full-time, permanent

Location:

Head Office, Dartington TQ9

We're looking for a visionary

Head of People Experience

to lead, embed and continually improve the people-focused initiatives that make Busby & Fox a brilliant place to work. In this role, you'll steer the day-to-day delivery of our people strategy, working in close partnership with our HR specialists. You'll help us stay ahead of the market as a competitive employer, shape our feedback culture, strengthen how we recruit and onboard, and share our story as an inspiring employer of choice. As a member of the Core Leadership Team, you'll also be the voice of our people in shaping the company's strategic direction - ensuring their perspectives, needs and aspirations are represented in every conversation and decision.

Some of the hats you'll be wearing:

Culture champion Communicator Recruitment lead Employee experience guardian Brand storyteller Best practice monitor Trusted advisor Listener Example setter

Important skills & attributes:

People-first mindset Proactiveness Flexibility Strong organisational skills Excellent communication Discretion Professionalism Emotional intelligence Prioritisation Composure Pragmatism Business acumen Diligence Good awareness of UK Employment Law

It'll be your job to add value by:

Delivering on our people experience strategy and leading the ongoing development of people initiatives*. Always spotting opportunities to strengthen how we work and evolve what we offer, balancing what's ideal with what's realistic for our size and pace. Taking and embedding a prevention-over-cure approach to potentially sensitive issues such as confidentiality, disciplinary matters, and diversity and inclusion. Building in clear milestones, reviews and measures of success so we know what's working and where to go next.

Building a start-to-finish experience for our people*. Shaping an experience that feels positive from the moment of first touch at recruitment through onboarding, progressive engagement, ongoing feedback, growth and advocacy, a happy exit and an always-open door to return. Ensuring this journey reflects our values and what we stand for as an employer.

Leading our approach to employee relations and support.Taking ownership of how we respond to employee concerns, needs and challenges - building a trusted, consistent and proactive approach to employee relations across the business. Creating clear frameworks and guidance so that everyone knows where to go for support and what to expect when they do. Acting as a first port of call for sensitive matters, providing a calm, confidential and balanced perspective. Working closely with managers to spot patterns early, resolve issues fairly and keep our culture open, respectful and strong. Ensuring our approach reflects both our values and good practice, and evolves with the business.

Designing great processes that make life easier and fairer for everyone.Ensuring our ways of working are clear, consistent and accessible, from job descriptions and applicant tracking to contracts, pay and benefits reviews, and exit interviews. Keeping everything up to date with employment law and straightforward for people to follow, and building in safeguards that help us handle challenging topics well and early.

Strengthening our pay and benefits offer so we stay competitive and meaningful.Monitoring trends, gathering insight from our team and recommending changes where needed. Working with HR Manager and external advisors to keep our terms legally sound, clear and motivating for everyone.

Equipping our managers with the confidence, skills and resources to manage their teams brilliantly.Creating clear, easy-to-use toolkits, templates and guides for everything from interviewing and onboarding to appraisals, flexible working, handling confidential or sensitive matters and benefits. Being a partner to hiring managers throughout recruitment - helping to shape role specifications, ensuring roles are advertised in the right way, reviewing applicants fairly and designing interview approaches that bring out the best in candidates. Joining interviews for more senior hires, when needed, to give both managers and candidates extra support. Making sure these tools and processes work in real life, and evolving them as our teams grow.

Creating a culture of feedback and embedding an effective, practical appraisal programme.Helping everyone understand what good performance looks like and having the tools and encouragement to get there. Supporting managers to hold fair, open conversations, celebrate great work and handle more challenging issues constructively.

Reviewing and refreshing our people programmes so they grow with us and reflect what our teams need.Making sure our pay and benefits, appraisal cycle and feedback culture stay relevant and motivating, and recommending updates that keep us competitive.

Bringing our employee brand to life and shaping how we communicate our values and employee offer.Helping us become known as an inspiring employer, telling real stories about our people and work culture, and connecting with local communities and potential candidates, so the best people see themselves building a career here.

Staying curious and informed about employment law, HR trends and competitor activity.Keeping us ahead of the curve so our decisions stay confident and up to date.

Benefits include:

28 days' holiday as standard (for full-time employees) An additional 1 day of holiday for your birthday Employee discount Company events Company pension (for eligible employees) Fun & relaxed environment Rewarding work

If you're excited about the idea of building on our brilliant culture and doing incredible things for the people who make Busby & Fox so special, please send your CV and cover letter to careers@busbyandfox.com

with a note to let us know what you can bring to this role.

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About Busby & Fox:

Busby & Fox is an independent fashion business based in the south west of England. We're proud to be a business that's small enough to focus entirely on what matters to our customers, yet big enough to design our own fashion collection with those women front of mind. With a headquarters in south Devon, a successful website and nine (soon to be eleven) beautiful stores, our team is made up of over 100 brilliant people who put gorgeous, confidence-inspiring clothes and exceptional customer experience at the heart of everything they do.

About our collection:

The genius thing about our collection is that everything goes with everything else - from the shapes, colours and fabrics of our clothing to our footwear and finishing touches, like our jewellery - which makes it insanely easy to create blendable, head-to-toe looks. It's a collection so clever, you'll find yourself styling great looks without even trying - day to night, work to weekend, winter to summer, year to year. Discover more about the brand and our full fashion collection at busbyandfox.com.

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking
Experience:

relevant working: 2 years (required)
Work Location: In person