Job Description

Who we are in a nutshell.

At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it's our job to help keep our customers assets' legally compliant, operational and, above all else, safe. We're able to achieve this with a team of only the very best, most talented people.



We are looking for a Head of Planning to lead a reliable, data-driven Work Management & Planning function that transforms demand and operational constraints into safe, compliant, and efficient engineer plans. Drive productivity and effectiveness by prioritising predictable days, clear rules, and continuous improvement through evidence-led changes.

What will you be doing?

As a Head of Planningfor BES Group, you will lead the end-to-end workforce and capacity planning process, building accurate forecasts, optimising resource allocation, and ensuring alignment with business, safety, and service objectives. You'll drive continuous improvement, cross-functional collaboration, and the effective use of planning tools to deliver operational excellence and cost efficiency



You will:


Build and maintain accurate demand forecasts using data, seasonality, and commercial insights. Run scenario modelling to optimise resources and maintain strong service performance. Align workforce skills, certifications, and recruitment plans with future workload needs. Develop cross-skilling and capacity strategies to manage peaks and regional variations. Lead decisions on reallocation and optimisation to protect SLAs and uphold safety standards. Maintain a rolling 3-12 month capacity outlook to support strategic and financial planning. Own and analyse planning KPIs, driving continuous improvement across operations. Champion the use of workforce planning tools, scheduling systems, and automation. Ensure planning processes meet statutory, safety, and compliance requirements.

As part of our team, you will get:

A salary of up to 80,000, depending on experience Up to 10% pension contribution 2 x life cover Enhanced maternity / adoption leave Annual salary review 25 days annual leave plus 8 bank holidays An additional day's holiday for your birthday every year An extra day's holiday to take on Christmas Eve each year Access to our buy and sell holiday scheme Opportunity for flexible working Electric Vehicle salary sacrifice scheme Discounts and savings via our employee benefits portal Health and wellbeing support via our Employee Assistance Programme Company wide volunteering scheme Fundraising support for your chosen charity

To join our team, you will need:

You bring senior leadership experience in large-scale, multi-region field workforce planning and scheduling. You're hands-on with real-time scheduling, routing, and workforce management tools -- confident in fine-tuning parameters and understanding their operational impact. You have a proven track record in day-to-day control operations and appointment quota management. You possess strong technical knowledge of work types, visit creation, SLA logic, and asset or site consolidation. You're customer-focused, taking ownership of the full booking and communication experience -- not just the optimiser behind it. You're a clear, calm, and data-driven leader who earns trust across teams, from field engineers to commercial stakeholders. Experience within an inspection or TICC environment would be an advantage.

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.



Our team is made up of some of the most skilled and talented people and that's what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.



What's more, we're a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it!

Research suggests that some people tend to only apply for roles if they meet

all

requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we're looking for.



To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.