Job Description

Wexe2x80x99re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.As a company, wexe2x80x99re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.We are seeking an experienced Head of Reward be be responsible for the Reward strategy, managing and optimising Civicaxe2x80x99s benefits and reward programs, ensuring they are competitive, compliant, and effectively support the company's goals.This role will also play a critical role in supporting the improvement of the People Operations function through best practice implementation.

• Reward Programs: Administer and optimise reward and recognition programs, ensuring they are aligned with company objectives and effectively motivate and engage employees
• Job architecture: Lead the rollout of the job architecture including mapping, levelling and educating the business.
• Vendor Management: Collaborate with external benefits providers and vendors to manage contracts including renewals, resolve issues, and ensure the delivery of high-quality services to employees.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of global operations.
• Benefits Administration: Oversee the day-to-day operations of all employee benefits programs including claims management ensuring appropriate controls are in place to deliver excellent levels of service to employees.
• Compliance: Ensure all benefits and reward programs comply with relevant laws and regulations. Stay updated on changes in legislation and industry standards to ensure ongoing compliance.
• Employee Communication: Develop and deliver clear, concise, and engaging communications about benefits and reward programs to employees. Provide support and guidance to employees regarding their benefits and reward options.
• Data and Reporting: Maintain accurate records of benefits and reward program participation and costs. Analyze data to identify trends, measure program effectiveness, and provide insights to senior management.
• Annual Enrolment: Coordinate and manage the annual benefits enrolment process, including developing communication materials, conducting informational sessions, and assisting employees with their selections

Requirements

• Passionate about enhancing employee experience through effective benefits and reward programs.
• Strong knowledge of benefits administration and reward program best practices.
• Proven experience in managing benefits and reward programs.
• Excellent communication and interpersonal skills, with the ability to effectively explain complex information to employees.
• Strong analytical skills with the ability to leverage data for decision-making.
• Proficiency in using HR information systems (HRIS) and Microsoft Office Suite.

BenefitsWhy You'll Love Working with UsAs a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:BenefitsTime Off & Work-Life Balancexe2x9cx94 25 Days Annual Leave + bank holidays xe2x80x93 plus the option to buy up to 10 extra days!
xe2x9cx94 Days of Difference xe2x80x93 Up to 3 extra days off for volunteering.Financial Well-being & Securityxe2x9cx94 Pension Contributions xe2x80x93 5% employer match to support your future.
xe2x9cx94 Income Protection xe2x80x93 Up to 75% salary cover for long-term illness.
xe2x9cx94 Life Assurance xe2x80x93 4x salary tax-free lump sum.
xe2x9cx94 Critical Illness Cover xe2x80x93 xc2xa325,000 lump sum (extendable to dependents).Health & Perksxe2x9cx94 Private Medical Insurance xe2x80x93 Fast access to private healthcare.
xe2x9cx94 Health Cash Plan xe2x80x93 Claim back physio, therapies & more.
xe2x9cx94 Dental Insurance xe2x80x93 Cover for routine & emergency care.
xe2x9cx94 Affinity Groups xe2x80x93 Join employee-led communities.
xe2x9cx94 Bounty Bonus xe2x80x93 Refer a friend & get rewarded.At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Civica