Job Description

Job Ref:

ALD1332

Branch:

Aldwark Manor

Location:

Aldwark, Alne 10 miles north of York

Salary/Benefits:

40,000 and Hotel benefits available

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40 hours per week

Posted date:

12/05/2025

Closing date:

13/06/2025

Job Title

Position (job title):

Head of Spa and Leisure

Reports to: General Manager



Responsible for: Spa and Leisure team



Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF



Hours of work: 40 hours per week

Benefits:

Apprenticeship and other development opportunities.

Gym and leisure use.

Share of Tronc.

Hospitality Rewards platform.

Employee Assistance Program.

Free meals on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Food and Beverage Discount when dining at our Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings



Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will completing our new and opulent spa and state-of-the-art leisure areas as well as our new conference centre and additional 24 bedrooms



Our values: "Never be ordinary" in our product, quality or people with the aim of being "Always Aldwark" in meeting our guest's and team expectations.



As Head of Spa and Leisure you will build professional relationships with members and guests and lead the team in demonstrating a customer focused service. You will be responsible for the day to day management of our new opulent spa facilities and team, monitoring the Spa's financial performance and develop a sales culture to encourage revenue and membership growth.

Purpose of the role:

To oversee the delivery of high quality service in the spa, including, customer service, cleanliness, staffing, health safety and the delivery of our spa brand. To produce business and local marketing plans within agreed timescales To be highly organised and IT literate with excellent written and verbal communication skills. You should have experience of managing a successful spa facility alongside professional Management and Health and Beauty qualifications. To be able to run the business aspects of a spa environment such as stock control, promotion, sales, staff development and customer services whilst achieving business, financial and sales targets. Control the costs: payroll, cost of sales within the agreed Targets

Main duties include

:


Offer advice to customers on the range of treatments and products available, and home care routines, taking every opportunity to upsell. Ensure all spa, health club, and wellness equipment is maintained in good working order at all times Assist with special promotions, as required, taking every opportunity to upsell. Maintain all relaxation and treatment rooms to the highest standards of cleanliness and hygiene in accordance with Company standards and to comply with statutory legislation. Support all members of the Team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health Safety. To deal with all customer and guest comments or complaints To ensure that all potential sales opportunities are maximised To adhere to any Company sales Initiatives and to increase Sales opportunities To train and coach colleagues.




The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

About Us

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.



Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.



The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.



We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.



We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.

About Us

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.



Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.



The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.



We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.



We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.