Job Description

Job Category: Information Technology
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Job Title: Head of Technology & Data
About Us
BGIS is a global leader in technical integrated building facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
At BGIS, we believe there is always a better way. We seek out opportunities, encourage change and cultivate success. Our people are passionate individuals who solve problems through diverse ways of thinking and innovation to create places that work now and for the future.
We operate in different sectors ranging from high rise, critical environments, distributed portfolio and financial sectors. Innovation is at the centre of everything we do, as a result, you will get to work on exciting and complex challenges along with an exposure to cutting-edge technology around smart system integration and AI.
We are committed and invested in creating an impactful change. We work relentlessly to implement sustainable practices throughout our business by promoting environmental awareness in everything we do. As we continue to build a better future, our dedication remains focused on powering a better tomorrow for our clients, communities, and planet.
In-depth

• As the Head of Technology and Data, you will be leading and managing a diverse suite of service technologies such as Computer Aided Facilities Management (CAFM), Finance and Workflow management systems and the associated data ensuring the information can be transformed into tactical actions and decisions.

• You will provide leadership and management support to CMMS lead and IT manager to ensure BGIS data and system governances are adhered.

• You will be responsible for overseeing IT infrastructure and support model and introduce continuous improvement process and manage technology vendors stakeholders to ensuring their performance and value for money.

• You will support and lead good standards and practices around workflow management and roll out awareness programmes to the organisation ensuring the business processes are adhered.

• You will work closely with global technology team and provide UK centric reporting strategy and tactical actions around finance, operations and engineering reporting via PowerBI along with data hosting and governance.

Who we are looking for

• Technology leader with proven experience in facilities management sector and has an excellent understanding around FM operations, finance, IT and CAFM.

• Process and workflow driven along with strategic thinking enabling organisation to achieve multiple digital transformation and migration programmes.

• Strong project management and financial acumen with a keen eye to identify dependencies, risk and critical paths.

• Excellent understanding around ISO27001 framework, cybersecurity governance and organisational IT policies.

• Demonstrates thought leadership with proven experience of managing diverse team.

What to expect

• You will be part of highly driven, dynamic and motivated senior leadership team with a strong focus on striving operational and technology excellence.
• You will be part of the operational steering committee whereby you are empowered to contribute and drive efficiencies and excellence in your department.
• You will act as the custodian around international standard for information security management systems (ISMS) framework.
• You will be eligible for Insurance, Health and wellbeing, professional support and diversity programmes.

Purpose of Job
Head of Technology and Data will combine the responsibilities of BGIS operational technologies, data & reporting functions and IT infrastructure management for the organisation. This role warrants the post holder to demonstrate strong strategic vision and has proven experience in managing a talent and diverse team. As part of the responsibilities, delivering 2025 & 2026 digital strategy supported by robust data governance framework.
The post holder shall act as the custodian and the primary contact for organisation compliance in relation cybersecurity and ongoing management of ISO27001 framework.
The primary deliverable of the role is broken down into four service streams, the post holder shall demonstrate leadership and be accountable for the outputs under each service stream.
Service Stream 1: Computer Aided Facilities Management System (CAFM)

• Responsible for on-going management of the BGIS in-house and customer specific CAFM systems.
• Document and produce system mapping compassing the various in-use CAFM system, its purpose and identify process wastage and drive efficiency.
• Provide CAFM strategic roadmap which includes consolidation and customisation of workflows.
• Drive efficiency and implement good standards and practices on all CAFM system through workorder management guides.
• Devise process workflow in conjunction with the CAFM manager around reactive, planned, compliance and remedial workflows specific to the CAFM systems.
• Implement BGIS's infrastructure asset taxonomy and standardise the asset database across the organisation.
• Rollout training /refresher programmes on CAFM systems ensuring the operations team knowledge base are maintained at an optimum level.
• Work closely with the finance team ensuring the mandatory workflows for time tracking, quotes module.
• Oversee new contract mobilisation and CAFM setup (Contract, supplier, planned maintenance and compliance) is in-line with customer contract specification.
• Develop and implement data management process across all CAFM systems.

Service Stream 2: IT Infrastructure and Vendor Management

• Consolidate BGIS IT inventory enabling the organisation to track IT assets to its assigned owners.
• Work closely with the People and Culture team and review the existing IT policy around starters and leavers.
• Oversee existing IT vendors performance and identify opportunities for cost efficiencies. This includes communication and network vendors.
• Review existing IT support model around BGIS's approved hardware and software and optimise the service delivery through semi automation or self-servicing for Tier 1 and Tier 2 requests.
• Oversee key IT migration programmes in 2025 and 2026 ensuring the key digital transformation activities are delivered in a timely manner.
• Work closely with operational leads and provide standard specifications for BGIS hardware and mobile devices.

Service Stream 3: Standardisation of Performance Reports

• Provide strategic and tactical roadmap on centralising PowerBI performance reports for both on account level and key central functions of the organisation, namely (Finance, Health and Safety, Compliance).
• Work closely with BGIS Global IT team and provide recommendations for UK centric data hosting strategy.
• Work closely with the CAFM vendor and identify opportunities for API integration for seamless data modelling.
• Work closely with the key business leaders within the organisation and standardise the reporting requirements and produce development sprints.
• Support, guide and mentor the PowerBI reporting lead and oversee the progress against each development sprints.

Service Stream 4: Data Governance and Compliance

• Implement and maintain a robust data governance framework including policies, standards and procedures, prioritisation CAFM data (Assets, Contracts and Planned Maintenance)
• Work closely with the global team and ensure compliance with relevant laws and regulations, including GDPR and the UK Data Protection Act, and regularly report on compliance to senior management.
• Work closely with the key business leaders within the organisation around data quality for their respective domain which allows the organisation to monitor data accuracy, completeness and consistency checks.
• Act as the custodian and govern organisation's ISO 27001 accreditation and communicate any relevant changes to the business.
• Impact assesses any external data request against the organisation data sharing policy.
• Identify and mitigate data-related risks, working with compliance, legal, and risk management teams.
• Collaborate with IT, operations, and other stakeholders to ensure data governance policies are effectively implemented.

Qualification Requirement Qualification/ Training Essential Desirable
Acquired degree/ diploma at UK recognised institution in one of the following fields.

• Computer Science.
• Data Analysis and Management.
• Technology Management.

Yes
Minimum 10 years of proven experience in the relevant field. Yes
Candidate Specification Experience and Knowledge Essential Desirable
Extensive experience in a senior technology leadership role with excellent communication skills both written and verbal. Yes
Ability to produce reports, business case, proposals. Yes
Demonstratable experience around delivering digital transformation, technology trends, IT programme management. Yes
Proven experience in team management and leading a strong and diverse team Yes
In-depth experience in overseeing and managing multiple CAFM systems with strong understanding around workflow management. Yes
Ability to drive strategy around report standardisation and creating functional specification for medium to large scale organisation. Yes
Excellent understanding around ISO27001 governance framework. Yes
Professional qualifications around Project Management, IT Governance or Six Sigma. Yes
Problem-solving, decision-making, attention to detail, and the ability to adapt to change are also important. Yes
Excellent understanding and has proven experience around data change management. Yes
Ability to manage IT vendors and drive performance and value. Yes
Experience around delivering business specific IT support model and jeopardy management. Yes
Familiarity with operational monitoring, alerting, and compliance with RPO/RTO requirements.
Yes
Expertise in Azure cloud services (IaaS and PaaS), technology integration, and data architecture.
Yes
Knowledge of network infrastructure, firewalls, and security best practices.
Yes
About Us: BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
About the Team: BGIS is a global leader in the provision of Facility Management, Project Delivery, Energy & Sustainability, Asset Management, Workplace Advisory, and Real Estate Services. With a combined team of over 8,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 30,000 facilities totalling more than 320 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.