Job Description

Are you an experienced and visionary leader with a passion for driving operational excellence and innovation? If so, join the team as the Head of Transformation at Ports of Jersey

We are looking for a dynamic Head of Transformation to drive operational efficiency, performance and customer excellence, and resource optimisation across Ports of Jersey. This role is pivotal in developing, delivering, and embedding transformation and productivity strategies that align with our customer experience goals, aviation, maritime, engineering, and corporate-wide objectives. The successful candidate will ensure high customer service standards and smooth technology-enabled operations/processes in a complex and highly regulated environment.

This role is a 3 year fixed term contract

Please note that an online pre-interview will take place either on 23 or 24 July 2025.

Key Responsibilities

Lead productivity and digital transformation initiatives across Ports departments alongside Heads of Departments, managers, employees and Executives to deliver sustainable change programmes. Work closely with key external stakeholders (e.g., customers, suppliers, regulators and trade unions) to successfully implement productivity initiatives. Lead cross-functional project teams through change and transformation initiatives, ensuring staff engagement, training, and smooth transitions. Collaborate with Operations, Engineering, HR, IT, finance, and technology teams to identify and deliver continuous improvement programs (Lean, Six Sigma, etc.) and champion a culture of operational excellence. Design and implement performance metrics, KPIs, and dashboards to monitor efficiency across all functions. Benchmarking performance against industry standards and best practices. Working with Heads of Department oversee and manage the delivery of workforce planning analysis, and workload modelling (e.g. forecast demand and resource requirements) to improve customer experience and workforce utilisation. Provide strategic and tactical input into, automation projects, and new systems implementation to enhance productivity. Lead, manage and co-ordinate the development of training programs that upskill managers and frontline staff in productivity tools and techniques. Write and deliver concise reports and presentations regularly to Executive and senior leadership on productivity performance and recommend actions for corrective improvement. Lead and develop the Transformation Team

Skills, Knowledge and Expertise

Proven experience in delivering and embedding complex change programmes in a regulated operational business, ideally within the maritime, aviation, transport, logistics, or large-scale infrastructure sectors. Strong leadership and project management skills and experience with a track record of delivering measurable improvements. Solid understanding of operational regulatory environments, ideally in an aviation and/or maritime environment (e.g., EASA, MCA, IMO). Experience with productivity tools, operational planning systems, and data analytics platforms. Master's Degree (or evidence of capability equivalent) in Business, Operations Management, Engineering, or a related field. Lean Six Sigma certification (Black Belt preferred) or equivalent process improvement training.

Benefits

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;

GP 75 Dental 75 Optical 75 Dental accident 300 Physio/ acupuncture/ chiropractic 200 Diagnostic tests/ scans 300 Health assessment 100 Plus many more discounts (DW gym, discount spa vouchers etc.)
We offer free parking at both the airport and harbour whilst you are working or travelling off island.

Relocating to Jersey

We appreciate that there is a lot of information and things to know before and on arrival to the Island and to help you navigate this we will put you in touch with our relocation experts based on the Island, called Ashore Relocation. To find out a bit more about Ashore and their contact details, please visit their website: www.ashorerelocation.com

To find out all about moving and living in Jersey please see the following link for all the latest information: www.gov.je/LifeEvents/MovingToJersey

Once you've been offered a role and you have accepted, we will cover the costs for you and your family (wife/husband/partner and children) to visit the Island and to meet with Ashore to have a look around. Similarly with your interview travel costs, this will include reasonably priced economy return flights from the UK to Jersey, public transport costs and an overnight stay using a hotel where we have a corporate discount.

To apply online or to find out more about the role and how we can support your relocation to Jersey, visit our careers page at ports.pinpointhq.com

Please note that the application deadline is Friday 18 July.

Job Types: Full-time, Permanent

Pay: 100,000.00-120,000.00 per year

Application question(s):

Tell us why you think you would be great for this role Do you have any current or previous criminal convictions? What interests you about this role
Work Location: In person

Application deadline: 18/07/2025
Reference ID: POJHAO