Job Description

Description

Are you an experienced and visionary leader with a passion for driving operational excellence and innovation? If so, join the team as the Head of Transformation at Ports of Jersey

We are looking for a dynamic Head of Transformation to drive operational efficiency, performance and customer excellence, and resource optimisation across Ports of Jersey. This role is pivotal in developing, delivering, and embedding transformation and productivity strategies that align with our customer experience goals, aviation, maritime, engineering, and corporate-wide objectives. The successful candidate will ensure high customer service standards and smooth technology-enabled operations/processes in a complex and highly regulated environment.



Please note that an online pre-interview will take place either on 23 or 24 July 2025.

Key Responsibilities

Lead productivity and digital transformation initiatives across Ports departments alongside Heads of Departments, managers, employees and Executives to deliver sustainable change programmes. Work closely with key external stakeholders (e.g., customers, suppliers, regulators and trade unions) to successfully implement productivity initiatives. Lead cross-functional project teams through change and transformation initiatives, ensuring staff engagement, training, and smooth transitions. Collaborate with Operations, Engineering, HR, IT, finance, and technology teams to identify and deliver continuous improvement programs (Lean, Six Sigma, etc.) and champion a culture of operational excellence. Design and implement performance metrics, KPIs, and dashboards to monitor efficiency across all functions. Benchmarking performance against industry standards and best practices. Working with Heads of Department oversee and manage the delivery of workforce planning analysis, and workload modelling (e.g. forecast demand and resource requirements) to improve customer experience and workforce utilisation. Provide strategic and tactical input into, automation projects, and new systems implementation to enhance productivity. Lead, manage and co-ordinate the development of training programs that upskill managers and frontline staff in productivity tools and techniques. Write and deliver concise reports and presentations regularly to Executive and senior leadership on productivity performance and recommend actions for corrective improvement. Lead and develop the Transformation Team

Skills, Knowledge and Expertise

Proven experience in delivering and embedding complex change programmes in a regulated operational business, ideally within the maritime, aviation, transport, logistics, or large-scale infrastructure sectors. Strong leadership and project management skills and experience with a track record of delivering measurable improvements. Solid understanding of operational regulatory environments, ideally in an aviation and/or maritime environment (e.g., EASA, MCA, IMO). Experience with productivity tools, operational planning systems, and data analytics platforms. Master's Degree (or evidence of capability equivalent) in Business, Operations Management, Engineering, or a related field. Lean Six Sigma certification (Black Belt preferred) or equivalent process improvement training.

Benefits

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;GP 75 Dental 75 Optical 75 Dental accident 300 Physio/ acupuncture/ chiropractic 200 Diagnostic tests/ scans 300 Health assessment 100 Plus many more discounts (DW gym, discount spa vouchers etc.)
We offer free parking at all of our locations.



We also offer a pension scheme to those on permanent contracts, the main benefits of the scheme are as follows;5% employer contribution rate on basic salary plus shift Employees can make voluntary contributions and ports will match 1% for 1% up to an employer maximum matched contribution of 5% e.g. Employee opts to contribute 5% Ports will match this and the total employer contributions would become 10% You are eligible to join the pension scheme the month after successful completion of your probation Minimum joining age - 18 You are not able to join the pension scheme once you reach Government of Jersey state retirement age Cash sum payable to nominated beneficiary if the member dies in service

About Ports of Jersey

We are a 400+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island.



We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.

We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.


At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.

We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.