Job Description

Partington's is family owned and operates Holiday Parks across Lancashire, the Lake District and Yorkshire Dales plus Walterz entertainment centre near Blackpool. Established over 80 years ago and offering holiday home ownership and short break holidays in an extensive range of accommodation. Partington's also offer caravan touring holidays and seasonal touring pitches at several parks.

Overview

As Head Receptionist you will be the first senior point of contact for all our guests and visitors. You will be able to deliver above and beyond customer service whilst promoting a welcoming, informative and professional environment and always demonstrating the Company's vision; TO MAKE EVERYDAY FEEL LIKE A HOLIDAY.

Location:

Broadwater Holiday Park

Shifts

: Includes regular weekend working, up to 35 hours per week.

Key Responsibilities

To promote and sell products and facilities to guests to support the parks expansion To be proficient with the checking in system Assist with sales appointments To undertake the responsibilities of Duty Manager as and when required and ensuring a full handover. To train all Reception team members in the correct application of all park related policies and procedures To ensure all Reception staff answer the telephone in a clear, positive and professional manner To ensure that all guests and visitors to the Park are greeted and assisted appropriately. To manage all issues related to the Reception team members including; issuing rotas, internal training, performance management and attendance management. To undertake the recruitment and selection of Reception team members To ensure that all Reception team members are suitably trained in all security procedures including; access for contractors, key handling and CCTV. Ensure that the reception area is clear and tidy and GDPR compliant at all times. Ensure that all Reception team members are fully trained in banking, transactional and cash handling procedures. To be responsible for liaising with external and internal groups about any new promotions, procedures or training provisions. To control ancillary facilities such as lighting and security cameras which are linked to the main reception. To work with the Reception team members to enable them to handle customer complaints, comments and diffuse any difficult customer situations whilst understanding when to involve senior personnel. Ensure that detailed handovers are undertaken, recorded and monitored in the diary. Ensure that all procedures relating to the handling of cash and payments are followed To undertake the PDM's for all Reception team members within the Company allocated timeframe. To monitor owners outstanding accounts. To coordinate and ensure the induction, training and development for all Reception team members.

Key points:

Successful applicants must be able to provide original right to work documentation and a full (preferably clean) driving licence. Applicants must be able to produce right to work documentation. Experience of managing a team
Job Types: Full-time, Permanent

Pay: 14.48 per hour

Benefits:

Company pension On-site parking Referral programme
Application question(s):

How many years reception experience do you have? Do you know anyone who currently works for Partington's? The park is open 7 days per week, you will be required to work weekends on a rota basis. Are you willing to work at weekends?
Licence/Certification:

Full driving Licence (required)
Work Location: In person