Job Description

Job Ref:

BES6790

Branch:

Caledonian Hotel Ullapool

Location:

Caledonian Hotel Ullapool, Ullapool

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Various

Hours per week:

40

Posted date:

07/11/2025

Closing date:

09/12/2025

We currently have an amazing opportunity to join the team as Head Receptionist.

Job Title:

Head Receptionist

Department:

Front Office

Location:

Caledonian Hotel, Ullapool

Reports To:

Front Office Manager

Job Purpose

To lead the reception team in delivering exceptional guest service, ensuring smooth front desk operations, and maintaining accurate administrative and financial records.

Key Responsibilities

Guest Services Front Desk Operations

Oversee daily reception activities including guest check-in, check-out, and room allocations. Ensure all guest interactions are handled professionally, promptly, and with a high level of customer service. Resolve guest complaints and issues efficiently, escalating when necessary. Maintain a welcoming and organized reception area.

Banking Financial Duties

Manage daily banking procedures including cash handling, reconciliation, and deposits. Ensure accurate recording of financial transactions and adherence to hotel financial policies. Monitor and report discrepancies in cash flow or guest billing.

Administration

Maintain accurate guest records and ensure all documentation is up to date. Prepare daily reports including occupancy, revenue, and guest feedback summaries. Support the Front Office Manager with scheduling, training, and performance reviews of reception staff. Liaise with other departments to ensure smooth communication and guest satisfaction.

Team Leadership

Supervise and support reception staff, ensuring high standards of professionalism and service. Conduct regular team briefings and training sessions. Foster a positive and collaborative working environment.

Skills Qualifications

Previous experience in a hotel reception or front office role, ideally in a supervisory capacity. Strong communication and interpersonal skills. Proficiency in hotel management software (ideally Rezlynx) and Microsoft Office. Excellent organizational and problem-solving abilities. Ability to work flexible hours including weekends and holidays.

About Us

Built in the early 1900s, the 83-bedroom Caledonian Hotel is one of the oldest hotels in the area. It still boasts a quiet, friendly and welcoming atmosphere and pleasant gardens.



The Hotel overlooks Ullapool's working harbour and the colourful fishing boats on Loch Broom. To the right of the hotel is the Fowler Memorial Clock - said to be the most photographed clock in the Highlands. It was first erected in 1899 in memory of Sir John Arthur Fowler (1817-1898) and his family who lived at Braemore House near Corrieshalloch Gorge. However, to help reduce traffic congestion, it was moved to its new home in West Argyle Street in the 1960s.



Thanks to its central location in the town of Ullapool and modern comforts, The Caledonian Hotel is perfect for both the business and leisure traveller.



Ullapool is the main port of the Outer Hebrides and offers good road links to various spectacular highland locations, including Loch Maree, Lochinver, Gairloch, Corrieshalloch Gorge and Inverewe Gardens, where visitors can enjoy the many tropical and exotic shrubs and trees that grow there.



The capital of the Highlands, Inverness is under two hours away, providing ample opportunity for shopping trips.

We truly believe our people are our biggest asset and to reflect that we offer:

Market leading Rates of Pay Anniversary Bonus Flexible Shifts, full and part time to fit around other commitments 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year Full Training and Supervision Given Opportunity to gain recognised qualifications to help you progress Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences Introduce a Friend Scheme worth 600 + Anniversary weekend stay for you or to give as a gift to family or close friends Access to complimentary Mental Health Wellbeing services Discounted Bespoke Hotel Stays, for you, your family and friends 50% off all Food Beverage during Bespoke Hotel Stays A range of local in-house benefits * many more!