Job Description

Head Dental Reception Role Description Position Summary

The Head Dental Receptionist oversees the daily operations of the dental front desk, ensuring smooth patient flow, excellent customer service, and efficient administrative processes. This role acts as the primary liaison between patients, dental staff, and management.

Key Responsibilities Front Desk Leadership

Supervise, train, and support reception staff. Organize daily front desk schedules and task assignments. Ensure reception procedures are followed consistently.

Patient Interaction & Customer Service

Greet patients, answer inquiries, and address concerns with professionalism and empathy. Manage appointment scheduling, confirmations, recalls, and cancellations. Maintain a welcoming and efficient reception area.

Administrative & Operational Duties

Oversee patient check-in and check-out processes. Maintain accurate patient records and documentation. Handle incoming calls, emails, and correspondence. Coordinate with clinical team to optimize appointment flow and reduce delays.

Financial Responsibilities

Process payments, billing, finance, and receipts, Verify insurance coverage and explain financial policies to patients. Monitor accounts receivable and follow up on outstanding balances.

Compliance & Record Keeping

Ensure adherence to privacy regulations Maintain accurate logs, reports, and front office documentation. Uphold infection control policies related to the reception area.

Skills & Qualifications

Experienced in front-of-house work Strong leadership and communication skills. Excellent organizational and multitasking ability. Customer-service oriented with a calm and professional demeanor.
This role is ideal for a proactive individual who thrives in a busy environment and values professionalism. We welcome applicants who are eager to contribute positively to our organisation's success.

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Work Location: In person