Job Description

Job Title

Head Receptionist

Responsible to

Front of House Manager/ General Manager

Responsible for

All receptionists

Date

4th August 2025

Benefits

Competitive hourly rate
Profit share bonus
Staff tips
Sick scheme (qualifying)
Excellent working conditions
Employer pays 4% into pension fund (The Peoples Pension)
All overtime paid at time and time and a half.
28 Days Holiday per year increasing with time served

About us

Wortley Hall is a grade two listed building set in its own award winning gardens. Come and join our team at a busy conference and wedding venue. To apply for the position, you must be legally able to work in the UK/EU

JOB PURPOSE

To manage the reception team, ensuring that all policies & procedures are adhered to. To provide the highest possible standard of reception services to all customers. To respond to enquiries, provide efficient billing and check in/out services. To encourage sales and provide a focal point for the collection and flow of information at Wortley Hall.

PRINCIPAL RESPONSIBILITIES

To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met. To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported. To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected. To deal with all customer enquiries in an effective and efficient manner To fulfil administrative duties and to provide clerical support as required To ensure that relevant supplies are ordered and are in good supply To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to a Health & Safety Officer/Manager To be pro-active in chasing up conference bookings and ensure that all welcome packs are ready for the conference's arrival. To ensure that the till balances and that all appropriate invoices and statements are filed in. To supervise and develop staff effectively, ensuring that staff rotas and holidays are in line with business needs To manage and develop staff effectively To work effectively as part of the Wortley Hall team to ensure the highest level of customer satisfaction.
Job Types: Full-time, Permanent

Pay: 14.18 per hour

Expected hours: 35 per week

Benefits:

Additional leave Bereavement leave Company events Discounted or free food Employee discount On-site parking Profit sharing Sick pay
Schedule:

Weekend availability
Experience:

Hotel Reception: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person