Job Description

Head of Reception

Are you a seasoned hospitality professional ready to shape the future of Cwrt Bleddyn?

Join our senior leadership team and help us transform this historic estate into South Wales'

first truly independent 4-Red-Star Hotel. You will lead by example - hands-on, front-of-house, and alongside your team of managers and crew - to deliver an experience that embodies our mission:

Eat Well, Sleep Well, Feel Well - One Life, Live It Well.

About Cwrt Bleddyn

Nestled in the rolling hills of the Usk Valley, Cwrt Bleddyn Hotel, Spa & Events Centre is a landmark of historic charm and natural beauty.

As we embark on our journey toward an independent 4-Red-Star rating, our focus is on elevating every guest interaction and crafting lasting memories.

Position Overview

As Head of Reception, you will play a pivotal role in delivering an exceptional front-of-house experience. Reporting to the Front of House Operations Manager, you will provide visible, hands-on leadership to the reception team, ensuring a seamless and professional service at all times.

You will lead by example, setting high standards in guest engagement, operational efficiency, and team collaboration. Through mentoring and day-to-day guidance, you will foster a culture of excellence, accountability, and continuous improvement across the reception function.

Key Responsibilities

Lead the team in reception, fostering a culture of excellence Deliver a warm, personalised welcome and guide each guest through an exceptional stay Oversee service standards, ensuring accuracy, efficiency, and attention to detail at every touchpoint Collaborate with the Revenue Manager and General Manager to ensure Rate and Revenue Management is flawlessly executed to maximise ADR, Revenue, Occupancy, and TRevPAR. Maintain immaculate presentation of all public and guest-facing areas Drive team training, performance reviews, and development plans to support career progression

Qualifications

Minimum 18 months of high-level supervisory or managerial experience in a hotel, reception, with good working knowledge of PMS systems and Channel Management. Natural leader with strong communication skills and the ability to inspire teams Exceptional organisational skills and the capacity to thrive in a fast-paced setting Passion for hospitality, with a focus on delivering personalised service Hands-on approach: willing to step in wherever needed and lead from the front

What We Offer

A competitive wage 40% staff discount on dining, spa treatments, and overnight stays Ongoing professional development, certifications, and clear career pathways Wellbeing perks, including fitness, and spa access A supportive, family-oriented culture with regular team events and recognition

How to Apply

Please send your CV and a brief note on your favourite hotel to stay at and why that choice, to:

generalmanager@cwrtbleddyn.co.uk

by midnight on 21 August 2025. Early applications are encouraged - this is a rare opportunity to join us at the start of an exciting era.

Not the right fit? Explore roles in Spa Therapy, Events Coordination, Housekeeping, and Kitchen Support.

Job Types: Full-time, Permanent

Pay: 14.00-17.00 per hour

Additional pay:

Bonus scheme Loyalty bonus Tips
Benefits:

Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Free parking Gym membership On-site gym On-site parking Paid volunteer time Referral programme
Schedule:

10 hour shift 8 hour shift Day shift Holidays Night shift Weekend availability
Ability to commute/relocate:

Usk NP15: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a strong working and in depth knowledge of maximising ADR, Occupancy, TRevPAR, and PMS?
Education:

GCSE or equivalent (preferred)
Language:

English (required) Welsh (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 10/08/2025
Reference ID: HoR04 Aug 2025
Expected start date: 31/08/2025