Job Description

We are looking for a dynamic individual with proven spa/beauty therapy experience. The Head Spa Therapist will oversee the daily spa operations, providing expert spa treatments, managing the spa team (including rotas), and ensuring high standards of service and cleanliness. They will be responsible for guest satisfaction, product knowledge, and contributing to the spa's profitability. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive 'can do' attitude

Role and Responsibilities

We are looking for a Head Spa Therapist to provide various face and body treatments for clients and to support with the day to day running of all the Spa operations in line with current Spa and retail standards.

The Head Spa Therapist responsibilities will include delivering a variety of treatments and services and to be successful in this role, you should have experience with beauty therapies and good knowledge of skin and body care products.

Key Responsibilities

Head Spa Treatments:

Performing a range of head spa treatments, including waxing techniques to remove facial and body hair, manicures and pedicures (Gel qualification would be good but not essential), facial and body massages, including hot stone and conduct skin analysis (face and body)

Spa Management:

Overseeing daily operations, ensuring treatment rooms are clean and well-maintained, and managing spa inventory.

Team Leadership:

Supervising and training spa therapists, ensuring they meet the required standards.

Guest Service:

Providing excellent customer service, greeting guests, addressing inquiries, and ensuring a positive experience.

Product Knowledge:

Educating clients on spa treatments, products, and at-home care.

Sales & Upselling:

Identifying opportunities to upsell additional services and products.

Record Keeping:

Maintaining detailed client records, including preferences, allergies, and treatment outcomes.

Communication & Collaboration:

Collaborating with other spa staff to ensure smooth operations and guest experiences.

Personal Qualities / Personality / Skills

Ability to use initiative well, and take ownership for decision making Creative and good problem solver Good time management skills A team player with lots of energy Ability to communicate effectively Highly motivated to succeed Able to work to and meet deadlines

Qualifications and Education Requirements

Role is ideally suited to someone who has worked in a Spa minimum 2 years NVQ Level 2 & 3 qualifications or equivalent in Beauty Massage Therapy qualification

Work Experience and Skills

Experience as Beauty / Spa Therapis Ability to adapt treatments to clients' needs Knowledge of treatment procedures and products Experience / knowledge of Phorest booking system
Job Type: Full-time

Pay: 26,000.00-27,500.00 per year

Additional pay:

Commission pay Tips
Benefits:

Company pension Discounted or free food Free fitness classes Free parking Gym membership On-site gym On-site parking Sick pay
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Egham, TW20 8NL: reliably commute or plan to relocate before starting work (required)
Experience:

beauty / spa therapy: 2 years (required)
Work Location: In person

Application deadline: 15/06/2025
Reference ID: HEADSPA060625