Job Description

Rowan House Vets is a

fully independent veterinary practice

in the heart of the

Hethersett community

, equipped with its own cafe and on-site parking. We offer a variety of services ranging from routine care to specialist soft tissue surgeries, orthopaedics, cardiology and the latest digital imaging. We pride ourselves on being

'one of a kind'

with our custom-made dog booths, consulting room sofas, colourful interior, and a team that is truly invested in.

If you're looking for a family-orientated team, a supportive environment and a new challenge, then consider joining us to fulfil our

'Head Receptionist' role

. You'll be managing, leading and developing our reception team of 2 (and growing), while being supported by 5 vets, 8 nurses and management.

Your overarching role will be prioritising client experience, team relations and admin on an 80% desk-based, 20% admin-based week. You will fulfil daily reception duties alongside your team members, while overseeing and developing the running of reception and dispensary. Your responsibilities will include diary management, debt collection, banking, protocol development and training of new reception team members.

The right candidate will need:

Experience in motivating, leading and developing a team or in a client care environment.

A caring and empathic disposition.

Great interpersonal skills.

An excellent ability to communicate effectively.

Good computer literacy and skills.

Resilience when working under pressure.

Confidentiality

Flexible management styles

Multi-tasking skills including ability to prioritise

Be approachable & empathetic

Previous veterinary experience desired.

The role:

Permanent 'head receptionist' position

9.5-hour shifts

3-4 days per week

Saturday morning rotation

Benefits:

5 weeks annual leave plus bank holidays

Annual pay reviews

No branches

Company pension scheme

Sick pay

Generous employee discount

Annual salary starting from 24,700, depending on experience.

Previous veterinary experience desired.

Job Type: Full-time

Pay: 24,700.00-29,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay
Ability to commute/relocate:

Norwich NR9 3DB: reliably commute or plan to relocate before starting work (required)
Experience:

Veterinary Receptionist: 1 year (preferred) Customer Service: 1 year (preferred)
Work Location: In person