We are seeking an experienced and dedicated Head Server to join our dynamic team. The Head Server will play a pivotal role in ensuring exceptional guest experiences by overseeing the dining area, managing service staff, and maintaining high standards of food safety and quality. This position requires a strong background in hospitality and restaurant operations, with a focus on guest satisfaction and efficient service delivery.
Duties
Lead and coordinate the serving staff to ensure smooth operations during service periods.
Provide exemplary guest services by anticipating needs and responding promptly to requests.
Oversee the preparation and presentation of food to ensure compliance with food safety standards.
Train new servers on proper serving techniques, menu knowledge, and restaurant policies.
Manage dining area cleanliness and organisation, ensuring a welcoming atmosphere for guests.
Assist in upselling menu items to enhance guest experience and increase sales.
Collaborate with kitchen staff to ensure timely food preparation and delivery.
Maintain accurate records of orders, payments, and any guest feedback for continuous improvement.
Skills
Strong hospitality skills with a passion for providing outstanding guest experiences.
Previous restaurant experience is essential, with a solid understanding of service protocols.
Proficient in serving techniques, food safety practices, and basic food preparation methods.
Basic math skills for handling transactions and managing bills accurately.
Kitchen experience or culinary knowledge is advantageous for effective communication with kitchen staff.
Excellent time management skills to handle multiple tasks efficiently during busy service periods.
Ability to upsell menu items effectively while maintaining a positive dining atmosphere.
Strong interpersonal skills to foster teamwork among staff and build rapport with guests. Join us as we strive to deliver memorable dining experiences through exceptional service!
Job Type: Full-time
Pay: From 17.00 per hour
Expected hours: 35 per week
Work Location: In person
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