Job Description

NEW OPENING!

About Amazing Grace Canary Wharf

Amazing Grace is expanding to Canary Wharf! Known for world-class live music, exciting food and drink, and unforgettable guest experiences at our London Bridge venue, we're bringing the same energy to a brand-new site in the heart of Canary Wharf. This is a unique opportunity to be part of the

opening team

and help shape the service standards and culture from day one.

Role Overview

As Head Waiter, you'll play a vital role in launching Amazing Grace Canary Wharf and ensuring our floor operations run seamlessly. You'll lead service, support the front-of-house team, and deliver the highest levels of hospitality to our guests. This role requires leadership, attention to detail, and a passion for creating a warm and memorable atmosphere in a busy, live-music environment.

Key Responsibilities

Support the opening of Amazing Grace Canary Wharf, helping establish service standards and floor procedures. Oversee daily floor operations during service, ensuring excellent guest experience. Lead by example in delivering attentive, professional, and friendly service. Act as the main point of contact for VIP guests, group bookings, and special events. Supervise and support waiters, runners, and hosts, ensuring smooth communication with the bar and kitchen teams. Monitor table allocations, manage covers efficiently, and help maximise revenue. Assist with training and onboarding of new floor staff as part of the opening team. Handle guest complaints and issues promptly, escalating to management when necessary. Support management with opening and closing duties, cash handling, and end-of-day reports if required. Maintain high standards of cleanliness, organisation, and presentation across the floor. Uphold company policies on health, safety, and food & beverage compliance.

Skills & Experience

Previous experience as a Head Waiter, Senior Waiter, or Supervisor in a high-volume restaurant, bar, or hospitality venue. Experience in new openings is desirable but not essential. Strong leadership and communication skills, with the ability to motivate and guide a team. Excellent knowledge of food, beverage, and service standards. Ability to stay calm under pressure and resolve issues quickly. Organised, detail-oriented, and proactive in service delivery. A passion for hospitality, live music, and creating memorable guest experiences.

What We Offer

Competitive salary plus service charge. The chance to be part of the

founding team

at a brand-new Canary Wharf venue. Opportunities for growth and progression within Amazing Grace. Training and development to strengthen leadership and service skills. Staff discounts on food, drinks, and events. A fun, dynamic, and supportive working environment.
Job Type: Full-time

Pay: 16.00-18.00 per hour

Expected hours: 35 - 45 per week

Experience:

Head waiter: 4 years (preferred)
Work Location: In person