Job Description

Job Overview

We are seeking an experienced and dedicated Head Server to lead our front-of-house team in delivering exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a comprehensive understanding of restaurant operations. This role involves overseeing service standards, managing staff, and ensuring smooth daily operations within a vibrant dining environment. Candidates should be committed to maintaining high levels of food safety, guest satisfaction, and operational efficiency.

Duties

Lead and supervise the serving team to ensure outstanding customer service and adherence to service protocols Coordinate table assignments and manage reservations to optimise seating efficiency Assist with food and beverage service, ensuring timely delivery and presentation of orders Upsell menu items to maximise sales opportunities while providing informed recommendations to guests Oversee food safety standards and ensure compliance with health regulations at all times Support kitchen staff with basic food preparation when required, maintaining seamless communication between front and back of house Handle guest enquiries, resolve complaints promptly, and ensure a positive dining experience Manage opening and closing procedures, including cash handling and report generation Train new staff members on service standards, safety procedures, and company policies Maintain a clean, organised work environment aligned with health and safety regulations

Qualifications

Proven experience in hospitality or restaurant service, ideally with prior supervisory or leadership responsibilities Strong knowledge of food safety standards and food preparation techniques Excellent guest service skills with a friendly, professional demeanour Good organisational skills with the ability to manage multiple priorities efficiently Basic maths skills for handling bills and transactions accurately Experience working in kitchens or culinary environments is advantageous Ability to motivate and lead a team effectively while maintaining high service standards Time management skills to ensure smooth operation during busy periods Knowledge of upselling techniques to enhance guest experience and maximise revenue
This role offers an exciting opportunity for a motivated professional passionate about delivering exceptional dining experiences while leading a dynamic team in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: 12.50-13.50 per hour

Expected hours: 20 - 30 per week

Work Location: In person