Job Description

Healthcare Assistant - Hospice at Home

THIS IS NOT A CARE AGENCY

We do not offer sponsorship for this role

Job Type: Permanent

Location: Katharine House Hospice

Salary: 26,186 to 26,905 per annum, full time equivalent, pro rata, dependent upon experience and relevant qualifications 13.39 - 13.76 per hour

Hours: Full and Part-time hours available, from 18 hours up to 37.5 hours per week - shift working to include nights, weekends and bank holidays

Application deadline: 29 June 2025, however may close earlier if over subscribed

Interview date: First stage teams/telephone interview followed by face to face

PREVIOUS APPLICANTS NEED NOT APPLY

Welcome to Katharine House Hospice

At Katharine House Hospice, a charity founded on compassion, we believe everyone deserves dignity, comfort, and peace--especially at the end of life. Our Hospice at Home team delivers personalised care directly to patients in their own homes, offering both practical and emotional support. Unlike traditional care agencies, we prioritise continuity, building trusting relationships with patients and families to ensure meaningful, tailored care.

Our core values--respect, empathy, and integrity--are woven into everything we do. We're dedicated to making a difference in our community by offering holistic support to those who need it most.

As a Healthcare Assistant, you will support patients through significant moments with hands-on care and emotional reassurance. If you're passionate about compassionate, respectful care and want to join a skilled, supportive team that values every individual, we'd love to hear from you.

Purpose and Impact

As a Hospice at Home Healthcare Assistant, you'll create an environment of comfort and compassion, helping patients remain in the familiarity of home. Your role includes personal care and daily assistance, as well as offering emotional support to ease anxiety and foster trust.

By supporting people in their final days, you'll help ensure they experience comfort and dignity, surrounded by loved ones in accordance with their wishes.

Part of the Team

You will be a valued member of our Hospice at Home team, working closely with dedicated healthcare professionals. Under the guidance of the Community Services Manager, you'll receive ongoing support in your role.

Serving communities across Staffordshire, you'll provide home-based care that makes a lasting impact. By collaborating with families and professionals, you'll help build a compassionate network that uplifts both patients and their loved ones.

Core Responsibilities

Personal and Practical Care

Deliver respectful, personalised care, including washing, dressing, and care after death.

Support nutritional needs by preparing light meals and assisting with feeding and hydration.

Assist with elimination needs (e.g., catheters and stoma care) with dignity.

Provide pressure relief, repositioning, and minor dressing changes.

Offer practical help such as bed-making, light housework, shopping, and respite care.

Aid in symptom management under nursing direction, including monitoring syringe drivers and providing soothing touch or massage.

Emotional and Psychological Support

Be a calm, compassionate presence for patients and families during all stages of care.

Communicate clearly and sensitively to ensure understanding and comfort.

Help reduce isolation and anxiety by fostering meaningful connections.

Observant and Responsive Care

Monitor patients and report changes promptly to nursing staff.

Maintain accurate, confidential records.

Contribute to assessments and development of individual care plans.

Collaborative Teamwork and Service Support

Work closely with the Hospice at Home team and external partners for coordinated care.

Support weekend operations by assisting the on-call coordinator.

Participate in meetings, share insights, and contribute to a positive team culture.

Professional Care and Conduct

Reflect our values in all actions, maintaining a safe, respectful environment.

Commit to ongoing professional development through training and appraisal.

Report concerns or incidents promptly to uphold care standards.

Foster a supportive work environment by offering and seeking help when needed.

Use resources wisely to deliver compassionate care effectively.

Other

This list is not exhaustive; responsibilities may evolve with the organisation's needs.

Skills and Experience

High standards of patient care with a focus on dignity.

Strong, compassionate communication skills.

Minimum two years' experience in a care setting, with proven empathy and competence.

NVQ Level 2/3 in Care (or equivalent) preferred.

Valid driving licence and access to an appropriately insured vehicle.

Enhanced DBS clearance required.

Who This Role Might Suit

This role is ideal for someone who is compassionate, dependable, and driven by a desire to make a difference. If you're committed to delivering high-quality, respectful care in a home setting--and value the comfort and dignity of others--you'll thrive here.

You'll enjoy being part of a close-knit, supportive team that values your input and encourages your growth. If you're adaptable, empathetic, and eager to be part of an organisation that treats every person with genuine care and respect, this could be a truly rewarding career for you.

What We Are Looking For

A sincere passion for delivering compassionate care.

Excellent, empathetic communication skills.

A respectful, inclusive approach to all individuals, regardless of background.

Proactive and self-motivated, with the ability to work both independently and collaboratively.

A commitment to learning and professional development.

What You Need to Have

Experience in a care setting, ideally with a minimum of two years providing direct care. Relevant qualifications such as NVQ/Diploma Level 2 or 3 in Care (or equivalent). A valid driving license and access to an appropriately insured vehicle for travel within Staffordshire. Enhanced DBS clearance, in line with the nature of the role. The ability to demonstrate respect, kindness, and empathy at all times, ensuring the highest standards of patient care.

What We Offer

At Katharine House Hospice, we truly value our staff and want to ensure that your hard work is recognised and supported. As part of our team, you will enjoy:

33 days of annual leave (including bank holidays, pro-rata for part-time), with additional leave after 5 and 10 years of service. A pension scheme, where we match contributions up to 7%, and the option to continue contributing to the NHS pension scheme. A death in service benefit offering your family 2x your salary should the worst happen. An Employee Assistance Programme to support your wellbeing. Continuous learning opportunities and professional development. Occupational sick pay to support you during times of illness. A healthcare cash benefit plan to help with health-related expenses. Free uniform and PPE.

Join Us and Make a Difference

At Katharine House Hospice, we are dedicated to providing compassionate care to those who need it most, and we're looking for someone like you to help make that difference. If you are passionate about delivering high-quality care and want to be part of a team that truly values its staff and patients, we would love to hear from you.

Please note, we do not offer sponsorship for this role.

To apply, please submit your CV via Indeed.
If you would like to learn more about the role, or if you have any questions, feel free to contact

HR on 01785 218257

.
Please be aware that the closing date may be earlier depending on the volume of applications.
We are committed to equality and will provide reasonable adjustments to candidates who require them.

Join us in making a real impact and supporting our community with dignity and care.

How to apply -

To the link below to submit a CV via indeed

Closing date: 29 June 2025, however may close earlier if over subscribed

Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.

Job Types: Full-time, Part-time, Permanent

Pay: 26,186.00-26,905.00 per year

Expected hours: 18 - 37.5 per week

Benefits:

Company events Company pension Life insurance Sick pay
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Application question(s):

Do you have a valid driving licence and access to an appropriately insured vehicle? Do you have a minimum two years' experience in a care setting, with proven empathy and competence? Do you require sponsorship? Please note, we do not offer sponsorship for this role
Work Location: In person

Application deadline: 29/06/2025