Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

We are looking for an experienced and passionate leader to drive strategic programmes that promote health equity, inclusion, and service improvement across the Trust. This role will lead the development and delivery of key initiatives including the Health Equity programme, PCREF, Core20PLUS5 actions, and the Suicide Prevention strategy.

You will provide strategic oversight of the Recovery College and Chaplaincy services, ensuring co-produced, high-quality support for service users and carers. The postholder will champion inclusion, ensuring the voices of service users, carers, and families shape service design and delivery, while fostering community partnerships to reduce health inequalities.

The role also involves using data and quality improvement approaches to inform and embed best practice, supporting staff development, and managing resources effectively. This is a unique opportunity to influence meaningful change and improve outcomes for our communities.

Main duties of the job

This Band 8b role provides strategic leadership in health equity, suicide prevention, recovery-focused learning, and inclusive service development to improve experience and outcomes for service users.



You will communicate complex and sensitive information to internal and external stakeholders, provide specialist advice, and represent the Trust to promote best practice and partnership working.

Key responsibilities include planning inclusive events, analysing feedback and data to inform service improvements, and supporting locality teams with co-production initiatives. You will lead training programmes, develop policies, and embed cultural change around participation and involvement.

The role also involves building partnerships with academic and community networks, leading research-informed strategies, and mentoring staff in quality improvement. You will ensure compliance with national standards, lead on data submissions and audits, and act as an escalation point for complex experience-related issues, ensuring resolution aligns with Trust values and statutory duties.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Person specification

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Qualifications

Essential criteria

Educated to master's degree level in a relevant subject (e.g. health, social care, psychology, social sciences) or equivalent level of knowledge and experience Evidence of relevant continued professional development (e.g. quality improvement)

Desirable criteria

Post graduate qualification or equivalent in a related subject #

Experience

Essential criteria

Experience of managing multi-disciplinary teams, budgets, and service planning functions Experience of developing and implementing strategies at a senior level

Desirable criteria

Leading large-scale engagement or co-production projects across clinical or operational services #

Skills

Essential criteria

Effective financial and resource management skills, including budgeting, planning and delivering efficiency savings

Desirable criteria

Effective conflict resolution skills, with the ability to manage sensitive situations, mediate differing perspectives, and support positive outcomes in complex or emotionally charged environments. #

Knowledge

Essential criteria

In-depth understanding of the wider determinants of health inequalities, including social, economic, and environmental factors, and their impact on access, experience, and outcomes for diverse populations. Knowledge of the CQC self-assessment and improvement framework for providers

Desirable criteria

Knowledge of inpatient and community services and pathways.

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.