Job Description

GLL is looking for a Health & Fitness Supervisor to work at Barnet Copthall Leisure Centre. If you have the skills and ambition to join us as a Health & Fitness Supervisor, there's never been a more exciting time to join us. This is more than just a Health & Fitness Supervisor, it's a career. As a Health & Fitness Supervisor you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity.





As a Health & Fitness Supervisor you will liaise directly with both Assistant Manager and Duty Managers to ensure smooth daily operations, efficient reception, supervision & maintenance of the centre. Including stock control, programming, promotion, sales, developing staff and ensuring excellent customer service.

What you'll do

To build a high profile rapport with customers and create an excellent, quality 'customer experience' within Hillingdon Sports and Leisure Complex . Ensure customer compliance with centre rules and procedures Ensure the highest quality standards of customer care and service delivery are achieved within the centre. Actively up-selling products and services during customer interaction. To embrace the GLL brand ethos and apply this throughout service delivery. To ensure the smooth operations of the booking system. To comply with the commitments outlined in the Customer Charter ensuring that standards are maintained as stipulated

To maintain a good and positive image of the centre to all participants proving a welcoming, helpful and professional service

To go above and beyond to ensure that the participants have an exceptional experience on every visit

To ensure all participants have registered and are booked onto the class

What you need

A real focus on customer service Passion and personality Experience of administration Knowledge of health and safety Evidence of achieving results and making a difference to customers Evidence of achieving results and making change happen through supervision and influence A can do attitude Be a great team player Good IT, literacy, numerical and communication skills A good positive image by providing welcoming, helpful and professional service to ensure the customers return week after week. Ability to engage with all customers to activity encourage participation all service and activities

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

A Values driven organisation

Learning & development to support career development

Good Pension schemes

Discounted gym membership for you and your partner.

A full time permanent position Industry leading rates of pay opportunity to join the GLL Society and have a say in how we are run plus associated social events Exclusive discounts on our villas in Portugal Exclusive discounts on our Ski chalets in Bulgaria Health assurance Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days 25% off Buy A Gift 20% off GLL spa experience treatments and associated products. Ride to work scheme Free eye tests and discounted glasses

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres.





Our people are from the communities we serve and help us make real changes in their local area.





One of our core values is 'More than a Job', because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.





We offer two different types of work arrangements:


A permanent employment contract - part time and full time A flexible worker engagement by joining our flexible worker pool


If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.





So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.





Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.





However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.





We are an inclusive employer. We seek and welcome diversity in our teams.





All pay rates are subject to skills, experience, qualifications and location.