Job Description

Are you an experienced claims specialist looking for an exciting new opportunity? We are looking for a talented individual with demonstrable knowledge and understanding of the UK life, critical illness and health protection insurance sector and strong customer service skills to manage Life, Critical Illness, and/or disability claims.


We are a Company recognised across the industry for our dedication to inclusivity and five-star customer service (among other awards), you will be joining a Company filled with dedicated and talented professionals working together to achieve our business goals and uphold our exceptional reputation.

Brief Overview of the Role

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As a Claims Specialist, you'll manage Life, Critical Illness, and/or Disability claims, making key decisions and providing excellent customer support through our HALO claims service, ensuring compliance with industry standards and UK regulations while managing and enhancing our customers' experience addressing each case with precision and empathy.

What You'll Be Doing

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In this role your skills and experience will be crucial in identifying trends and contributing to the continuous improving and development of best practices. A key part of your role will be to maintain open communication with customers, providing updates and guidance throughout the claims process to build trust and customer satisfaction while working with colleagues across the Company to resolve complex cases and implement strategic solutions, helping us to achieve our commitment to excellence in claims management.

What's in it for you:

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Flexible Working: we offer full time, part-time, and compressed working patterns within the team to suit your lifestyle Private Medical Insurance with rewards for yourself with discounted rates for your family members Competitive Company Pension Scheme Opportunities for professional development and sponsored study Access to several employee discounted schemes to suit your lifestyle including but not limited to: + Private dental insurance
+ Electric Vehicle Salary Sacrifice Scheme
+ Cycle to Work scheme
+ Comprehensive Europe and Worldwide Travel Insurance
+ Medical Cash Plan
+ Gym memberships
+ Access to 24/7 GP service for you and your family
+ 25 days holiday with the option to purchase more

Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.