Job Description

**PLEASE NOTE** This vacancy is only open to employees of our ICB system partners: Shropshire Community Health NHS Trust, The Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership NHS Foundation Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital and NHS Shropshire, Telford and Wrekin Integrated Care Board.
Please do not apply if you are not an employee of one of the listed organisations as we will be unable to progress your application.Please note that this job does not meet the requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Applicants are invited for the above post to join our small Administration Team supporting The Advanced primary Care Service (APCS), you will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance for the APCS clinical teams.
The post holder will be responsible for receiving telephone calls to arrange and reschedule patient appointments, processing new e-referrals, providing support to the clinical team, to distribute and place stock orders for both clinic locations.
Main duties of the job
You must possess excellent administrative and time management skills, be computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Knowledge of medical terminology and previous experience of RIO, e-referrals, Summary Care Record & Oracle would be an advantage but not essential.

• To be the first point of contact for all services within locality area.
• Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary.
• Maintain appropriate records both manually and computerised for all referrals for all services.
• Deal direct with the patients and carers working within the relevant service guidelines.

This post will be based in Telford, however an ability to travel to our current sites at Bridgnorth, Oswestry and Shrewsbury would be beneficial.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Details
Date posted
11 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum/pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
825-7439688-OPS-B
Job locations
Halesfield 6
Telford
TF7 4BF
Job description
Job responsibilities
Please see the and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment. Job description
Job responsibilities
Please see the and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person Specification
Training & Qualifications
Essential

• RSA II or equivalent experience (example ECDL).
• Good standard of education (e.g. GCSE level or equivalent).

Experience
Essential

• Demonstrable general customer care experience.
• Demonstrable general administration experience.
• Good typing and word processing skills.
• Evidence of ability to maintain filing systems.
• Ability to work without direct supervision and use initiative as appropriate.
• Methodical approach and attention to detail

Knowledge and Skills
Essential

• Database experience: Excel & Access.
• Computer literate e.g. ECDL.
• High level of accuracy and attention to detail.
• A good telephone manner with an ability to remain calm under pressure.
• Flexible with ability to prioritise and work to deadlines

Person Specification
Training & Qualifications
Essential

• RSA II or equivalent experience (example ECDL).
• Good standard of education (e.g. GCSE level or equivalent).

Experience
Essential

• Demonstrable general customer care experience.
• Demonstrable general administration experience.
• Good typing and word processing skills.
• Evidence of ability to maintain filing systems.
• Ability to work without direct supervision and use initiative as appropriate.
• Methodical approach and attention to detail

Knowledge and Skills
Essential

• Database experience: Excel & Access.
• Computer literate e.g. ECDL.
• High level of accuracy and attention to detail.
• A good telephone manner with an ability to remain calm under pressure.
• Flexible with ability to prioritise and work to deadlines

Skills Required